At a Glance
- Tasks: Assist disabled supporters for a smooth matchday experience at London Stadium.
- Company: Join West Ham United, a historic club with a modern approach to football culture.
- Benefits: Enjoy a supportive team environment, training opportunities, and the chance to make a difference.
- Other info: Flexible hours on matchdays; commitment to safeguarding and diversity is crucial.
- Why this job: Be part of an inclusive team that enhances the matchday experience for all fans.
- Qualifications: Excellent communication skills and a passion for inclusivity are essential; customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
- Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
- Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
- Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If you’re ready to bring your passion for supporter services and football to one of the world’s most iconic clubs, apply now!
Position
- Role: Disabled Supporter Assistant
- Contract Type: Fixed-Term (Season 2025/26)
- Hours: Matchdays (Evenings & Weekends)
- Location: London Stadium, Queen Elizabeth Olympic Park, Stratford
West Ham United is proud to offer a matchday experience that is inclusive, welcoming, and accessible for all supporters. As a Disabled Supporters Assistant, you’ll play a vital role in ensuring that our disabled fans – both home and away – enjoy a safe, comfortable, and memorable visit to the London Stadium during the 2025/26 season. This is a fantastic opportunity to join a dedicated, supportive team and represent a Club that puts its fans first. You’ll be based at one of the Premier League’s most iconic venues, supporting a loyal and passionate fanbase.
Key Responsibilities
- Assisting disabled supporters from arrival to departure, ensuring their journey is smooth and stress-free.
- Helping fans through turnstiles and to their allocated seating areas.
- Supporting shuttle bus operations in collaboration with the West Ham United Foundation, including pick-up/drop-off.
- Setting up and distributing visual and hearing aid equipment, such as audio headsets for visually impaired fans.
- Meeting and greeting fans, offering guidance and a friendly face throughout the day.
- Escorting away fans (including those using wheelchairs) to their seating and transport post-match.
- Being visible and responsive around the stadium, especially during peak arrival and departure times.
- Supporting car park operations to ensure safe departure of disabled fans.
- Participating in all required safeguarding and disability awareness training.
Why Join Us?
- Make a real difference to the matchday experience for our disabled supporters.
- Work in one of the UK’s premier sporting venues.
- Be part of a welcoming and supportive team culture.
- Benefit from training, valuable experience, and networking within the football industry.
Requirements
What We’re Looking For:
- We’re looking for passionate individuals who care deeply about delivering exceptional service and who understand the importance of inclusivity in sport.
Essential
- Excellent communication and interpersonal skills.
- Confident, approachable, and supportive manner.
- Ability to remain calm and professional in a busy, live event environment.
- Team player who can also work independently using initiative.
- Willingness to undertake relevant training, including safeguarding and disability awareness.
- Flexible availability for evenings, weekends, and public holidays.
Desirable
- Experience working in customer service or with disabled individuals.
- Knowledge of the West Ham United fanbase or football culture.
- Familiarity with stadium operations or large-scale events.
Other information
Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
How To Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for. The deadline for applications is 5pm Monday 30th July. Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]
Disabled Supporter Assistant in London employer: West Ham United FC
West Ham United FC is an exceptional employer, offering a vibrant and inclusive work culture at one of the UK's premier sporting venues. With a strong commitment to diversity and employee wellbeing, staff enjoy opportunities for personal and professional growth while making a meaningful impact on the matchday experience for disabled supporters. Join a passionate team dedicated to creating memorable moments for fans in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Disabled Supporter Assistant in London
✨Get Active in Local Sports Circles
Dive into local sports clubs and recreation centres where you'll find temporary opportunities popping up all the time. Join community events or volunteer at local tournaments to meet folks in the sports-recreation management scene and make a name for yourself!
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Keep an eye out for peak seasons in the sports world, like holidays or major events. Companies like West Ham United FC might ramp up hiring for those times, so get your name out there early by visiting their booths at career fairs or sports expos!
✨Tap into University Career Services
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We think you need these skills to ace Disabled Supporter Assistant in London
Some tips for your application 🫡
Show Off Your Passion for Sports:In your CV and cover letter, we need to see your love for sports and recreation shining through! Mention any relevant experiences, like managing events, coaching, or even volunteering in local sports clubs. This is key for Disabled Supporter Assistant at West Ham United FC!
Tailor Your CV for Temporary Work:Given that this is a temporary role, highlight your adaptability and willingness to jump in and learn quickly. Include any past temporary roles or projects that showcase your ability to work in fast-paced environments, as it’ll show you can hit the ground running at West Ham United FC.
Include Relevant Certifications:If you’ve got any certifications relevant to sports management or health and safety (like first aid or sports coaching), make sure they’re front and centre in your application. These can set you apart from other candidates for Disabled Supporter Assistant at West Ham United FC.
Use Engaging Language and a Conversational Tone:When writing your cover letter, keep it friendly and engaging! We want to see your personality come through, so don’t be afraid to show your enthusiasm for the role and how you can contribute to West Ham United FC's team in a fun, vibrant way.
How to prepare for a job interview at West Ham United FC
✨Show Off Your Event Management Skills
In the sports and recreation management field, being able to organise events is key. Come prepared with examples of events you've managed, whether in your studies or in past experiences. Highlight how you tackled challenges and kept everything running smoothly – this will show that you're ready for the fast-paced nature of potential roles at West Ham United FC.
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Being in the know about current trends can give you a real edge. Keep yourself updated on the latest developments in sports management, like sustainability initiatives or digital engagement strategies. Dropping a few insights during your interview with West Ham United FC will demonstrate your genuine interest and commitment to the field.
✨Focus on Your Adaptability
As a temporary role, adaptability is crucial. Be ready to discuss how you've handled sudden changes or unexpected situations in previous jobs or projects. Emphasise your flexibility and willingness to learn quickly, as these traits will reassure West Ham United FC that you can handle whatever comes your way.
✨Pitch Your Unique Value
In a temporary position, companies want to know what unique skills you bring to the table. Make sure to highlight specific skills or experiences that set you apart, especially in relation to sports management, like knowledge of sports psychology or community engagement. Presenting yourself as a unique asset can help cement your position with West Ham United FC.
