At a Glance
- Tasks: Support the Club London team in delivering exceptional hospitality experiences on matchdays.
- Company: Join West Ham United, a community-driven football club with a passion for excellence.
- Benefits: Enjoy 25 days annual leave, healthcare benefits, and discounts on club products.
- Other info: Flexible hours required, with opportunities for career growth in a vibrant setting.
- Why this job: Be part of an exciting environment where you can make a real impact in sports hospitality.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
Location: London Stadium, Stratford, London (Office-Based)
Salary: £35,000 - £40,000 per annum
Hours: Full-Time, 8:30am – 5:00pm (Flexibility Required)
Matchday Requirement: Attendance at a minimum of 80% of West Ham United home fixtures
Contract: Permanent
Be Part of Something Bigger
At West Ham United, we're more than a football club. We're a community built on passion, ambition, inclusion, and excellence. We are looking for an organised, proactive, and people-focused Club London Administrator to join our premium hospitality team. This is an exciting opportunity to work at the heart of Club London, supporting the delivery of exceptional experiences for our members, guests, partners, and stakeholders both on matchdays and throughout the year.
Your Responsibilities Will Include:
- Supporting the Director of Sales with administration, reporting, order processing, and away ticket scheme management.
- Assisting with the planning and delivery of Club London matchday operations.
- Supporting the wider sales team and Sales Analyst with administrative tasks and reporting.
- Managing bookings through Ticketmaster and our bespoke dining systems.
- Ensuring customer data is accurately recorded and maintained within our CRM systems.
- Building strong relationships with Club London members and stakeholders.
- Managing member enquiries, resolving complaints, and escalating issues where required.
- Acting as a professional ambassador for West Ham United on matchdays and at events.
- Managing diary scheduling and meetings for the Club London Director.
- Supporting networking initiatives, hospitality events, and business development opportunities.
- Attending meetings both on-site and off-site with senior stakeholders.
- Supporting pitch-side visits and premium hospitality experiences on matchdays.
- Making outbound calls to Club London members and prospective clients.
- Identifying new events and experiences that help generate revenue and enhance member engagement.
What We're Looking For:
- Strong administration and organisational skills
- Excellent relationship-building abilities
- Experience using Microsoft Outlook, Word, and Excel
- Strong communication skills with the ability to engage with a variety of audiences
- Excellent customer service and stakeholder management experience
- Strong attention to detail and accuracy
- The ability to prioritise workload and manage multiple tasks
- Confidence working independently and as part of a team
- A proactive, solutions-focused approach
- Professional presentation and interpersonal skills
- A flexible attitude and willingness to support business needs
- A commitment to equality, diversity, inclusion, and anti-discriminatory practices
- Experience within hospitality, events, sales support, membership services, sports, leisure, or customer-facing environments would be advantageous, but is not essential.
Working Environment:
This role is primarily office-based at London Stadium with very limited home working opportunities. As this is a football club environment, flexibility is essential. Additional hours may be required during busy periods, events, and matchdays. Successful candidates must be able to attend a minimum of 80% of West Ham United home fixtures.
Benefits on offer:
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
EDI Statement:
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Safeguarding:
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media.
Applications:
To apply, please submit your application via our career’s portal: https://www.careers.whufc.com
Deadline: 5pm Monday 13th July 2026
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
Club London Administrator employer: West Ham United FC
At West Ham United, we pride ourselves on being more than just a football club; we are a vibrant community that champions passion, ambition, and inclusivity. As a Club London Administrator based at the iconic London Stadium, you will enjoy a supportive work culture that values exceptional service and offers numerous employee benefits, including generous annual leave, healthcare schemes, and opportunities for professional growth. Join us in creating unforgettable experiences for our members and stakeholders while being part of a team that is committed to equity, diversity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Club London Administrator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like West Ham United FC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to West Ham United FC
Don't be shy about reaching out to West Ham United FC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Club London Administrator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about West Ham United FC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at West Ham United FC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
