At a Glance
- Tasks: Welcome patients and provide a friendly, professional reception service.
- Company: Join a supportive team at West Farm Surgery, serving 6,000 patients.
- Benefits: Competitive pay of £13 an hour with opportunities for growth.
- Other info: Flexible working hours over four days in a dynamic environment.
- Why this job: Make a real difference in patient care and be the first point of contact.
- Qualifications: Excellent communication skills and a caring approach are essential.
The predicted salary is between 13 - 13 £ per hour.
We are looking for a friendly, approachable and organised Medical Receptionist to join our established practice team. This is an opportunity to welcome a new member of staff following the departure of a much-valued, long-serving colleague. We are keen to find someone who enjoys working with people, takes pride in providing a helpful and professional service, and would like to become part of our team.
The role is an important one within the practice, as our reception team is often the first point of contact for patients, both face-to-face and over the telephone. We are looking for someone who is welcoming, compassionate and able to remain calm and organised in a busy environment.
Working Hours
This is a 37-hour per week position, worked over four days:
- Monday: 8.15am - 6.00pm
- Tuesday: 8.15am - 6.00pm
- Thursday: 8.15am - 6.00pm
- Friday: 8.15am - 6.00pm
A 30-minute unpaid lunch break is included each working day.
Main duties of the job
Ideally, you will have:
- Previous experience working within a GP practice or primary care setting.
- Experience of using SystmOne.
- Excellent communication and customer service skills.
- A friendly, caring and professional approach.
- Good organisational skills and the ability to prioritise workloads.
- The ability to work both independently and as part of a team.
- An understanding of the importance of confidentiality and patient care.
About us
West Farm Surgery is a small, friendly practice situated on the Longbenton estate, providing healthcare services to approximately 6,000 patients. We are conveniently located close to a metro station and major bus routes, making us easily accessible.
If you would like to join a supportive and welcoming practice team, where the contribution of every team member is valued and where providing a positive experience for our patients is at the heart of what we do, we would love to hear from you.
Job responsibilities
To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.
Responsibilities
- Greet and direct patients and visitors.
- Make appointments both in person and over the telephone.
- Deal with requests for home visits according to the practice protocol.
- Deal with general enquiries from patients and external agencies.
- General assistance to practice team and respond to the needs of the doctors/nurses during surgery.
- Process daily tasks received from patients and team members.
- Give out test results following GP instructions.
- Registration of patients.
- Return medical records for patients who are deceased/leaving the practice.
- Processing patient change of address.
- When required, process incoming mail.
- Scanning of hospital letters.
- Prepare outgoing mail.
- Input and extract data from the practice computer system.
- Process repeat prescriptions in accordance with the practice policy.
- Hand out repeat prescriptions ensuring patient identity is verified.
- Deal with prescriptions queries from patients and pharmacies.
- Keep the waiting area and reception tidy at all times.
- Make refreshments for doctors, other team members or visitors to the practice as requested.
- Ensure consulting rooms are well stocked.
- Any other reasonable duties assigned by manager.
Confidentiality
Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly. In line with their daily duties, the employee may have information relating to patients and their carer, practice staff and other healthcare workers. All such information is strictly confidential.
Health and Safety
The employee will observe health and safety guidelines at all times and report any potential risks identified.
Equality and Diversity
The employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Experience
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to work well under pressure in a busy environment.
- Flexible and reliable approach to working hours.
- Experience using SystmOne is desirable.
- Previous reception or healthcare experience is desirable.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£13 an hour. To be reviewed after probationary period.
Medical Receptionist in Newcastle upon Tyne employer: West Farm Surgery
West Farm Surgery offers a supportive and friendly work environment where employees can take pride in providing professional service to patients. The practice values teamwork and is looking for individuals who enjoy working with people and can thrive in a busy setting. Opportunities for professional growth are available as the team expands.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Newcastle upon Tyne
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like West Farm Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at West Farm Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like West Farm Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at West Farm Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at West Farm Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to West Farm Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at West Farm Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at West Farm Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research West Farm Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
