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- Tasks: Be the friendly face of our practice, greeting patients and managing appointments.
- Company: Join a supportive team at West Farm Surgery, serving 6,000 patients.
- Benefits: Earn £13 an hour with potential for review after probation.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong communication skills and experience with SystmOne required.
- Other info: Flexible hours in a busy, dynamic environment with growth opportunities.
The predicted salary is between 26000 - 27000 £ per year.
West Farm Surgery is seeking a friendly, organised, and reliable Medical Receptionist to join our team. This is a patient-facing role at the heart of our practice, requiring excellent communication skills and a professional, compassionate approach at all times.
Main duties of the job:
- Greeting patients and visitors in a courteous and professional manner
- Managing incoming calls and appointment bookings
- Handling patient queries efficiently and sensitively
- Maintaining accurate patient records using SystmOne
- Supporting the smooth day-to-day running of the reception area
- Liaising with clinical and administrative staff
About us:
West Farm Surgery is a small, friendly practice situated on the Longbenton estate, providing healthcare services to approximately 6,000 patients. We are conveniently located close to a metro station and major bus routes, making us easily accessible. We are proud of our strong, supportive team environment where colleagues work closely together and support one another. We value every team member's contribution and pride ourselves on ensuring everyone has a voice within the practice.
Job responsibilities:
To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.
Responsibilities:
- Greet and direct patients and visitors
- Make appointments both in person and over the telephone
- Deal with requests for home visits according to the practice protocol
- Deal with general enquiries from patients and external agencies
- General assistance to practice team and respond to the needs of the doctors/nurses during surgery
- Process daily tasks received from patients and team members
- Give out test results following GP instructions
Administration:
- Registration of patients
- Return medical records for patients who are deceased/leaving the practice
- Processing patient change of address
- When required process incoming mail
- Scanning of hospital letters
- Prepare outgoing mail
- Input and extract data from the practice computer system
Prescriptions:
- Process repeat prescriptions in accordance with the practice policy
- Hand out repeat prescriptions ensuring patient identity is verified
- Deal with prescriptions queries from patients and pharmacies
General:
- Keep the waiting area and reception tidy at all times
- Make refreshments for doctors, other team members or visitors to the practice as requested
- Ensure consulting rooms are well stocked
- Any other reasonable duties assigned by manager
Confidentiality:
Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly. In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. All such information is strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.
Health and Safety:
The employee will observe health and safety guidelines at all times and report any potential risks identified.
Equality and Diversity:
The employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Experience:
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Ability to work well under pressure in a busy environment
- Flexible and reliable approach to working hours
- Experience using SystmOne is essential
- Previous reception or healthcare experience is desirable
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£13 an hour. To be reviewed after probationary period.
Medical Receptionist in Newcastle upon Tyne employer: West Farm Surgery
Contact Detail:
West Farm Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on West Farm Surgery. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Medical Receptionist, like handling patient queries or managing appointment bookings. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your excellent communication abilities. Use clear, concise language and maintain a friendly tone. Remember, you're aiming to project that positive, welcoming image that West Farm Surgery values.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our supportive team at West Farm Surgery.
We think you need these skills to ace Medical Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and compassionate side, especially since this role is all about patient interaction.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in reception or healthcare, and how they’ve prepared you for this position at West Farm Surgery.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and professionally. A well-structured application will reflect your organisational skills too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at West Farm Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research West Farm Surgery. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've effectively handled patient queries or difficult situations in the past. Practising clear and concise responses will help you demonstrate your ability to communicate professionally.
✨Demonstrate Organisational Skills
Being organised is crucial in a busy reception environment. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Highlighting your experience with SystmOne will also give you an edge, so be ready to discuss that.
✨Emphasise Teamwork and Compassion
West Farm Surgery values a supportive team environment. Be prepared to talk about how you've worked collaboratively with others in previous roles. Also, share examples that showcase your compassionate approach to patient care, as this aligns perfectly with their ethos.