At a Glance
- Tasks: Welcome customers and manage their service journey with a focus on outstanding experiences.
- Company: Join West End Garage, a trusted name in the Scottish motor trade with over 40 years of experience.
- Benefits: Earn up to £31,300 OTE in your first year, plus uncapped potential and excellent benefits.
- Other info: Enjoy structured pay progression, 30 days holiday, and a dynamic team environment.
- Why this job: Gain valuable training and accreditation while working with modern vehicle technology.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 25000 - 31250 £ per year.
West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline. With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach. Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What’s In It For You
- Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday (including bank holidays)
- Full in-house training, mentoring and coaching
- Enrolment in the Škoda Service Advisor Accreditation Programme
- Clear development plan with expected accreditation within 12 months
- Exposure to modern systems, processes and evolving vehicle technology
Working Hours
Monday to Friday: 07:45 – 18:00 (with one half day per week) 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
- Hold a full UK driving licence
- Be confident, well-presented and professional
- Have strong communication and people skills
- Show resilience, energy and a desire to succeed
- Have excellent attention to detail
- Be motivated to achieve targets and deliver outstanding service
- Enjoy working in a fast-paced, team environment
Desirable
- Previous customer service, retail or hospitality experience
- Interest in the automotive industry
- Experience working to targets or KPIs
The Role
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Trainee Service Advisor - Škoda employer: West End Garage ŠKODA
West End Garage is an exceptional employer, offering a supportive and dynamic work environment in Edinburgh's Sighthill area. With a strong focus on employee development through structured training and clear progression paths, we empower our team members to excel in their roles while enjoying competitive earnings and generous benefits. Join us to be part of a trusted name in the motor trade, where teamwork and outstanding customer service are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor - Škoda
✨Tip Number 1
Get to know the company! Research West End Garage and Škoda, so you can chat about their values and what makes them tick. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Practice your people skills! As a Trainee Service Advisor, you'll be dealing with customers all day. Role-play with friends or family to get comfortable with common scenarios and questions you might face.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and well-presented when you show up for interviews or assessments.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're keen on joining our team at West End Garage. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Service Advisor - Škoda
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Trainee Service Advisor role. Highlight any relevant experience or skills that match the job description, like your communication skills or customer service experience. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at West End Garage!
How to prepare for a job interview at West End Garage ŠKODA
✨Know Your Stuff
Familiarise yourself with Škoda's values and the role of a Trainee Service Advisor. Understand the importance of customer service in the automotive industry and be ready to discuss how you can contribute to delivering outstanding experiences.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers, practice your communication skills. Think of examples from previous experiences where you've successfully dealt with customers or resolved issues, as this will demonstrate your ability to connect with people.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. A smart appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Ask Questions
Prepare some thoughtful questions about the role and the company. This shows your genuine interest and helps you understand if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.
