At a Glance
- Tasks: Welcome customers and manage their service journey with a focus on outstanding experiences.
- Company: Join a trusted, independent motor retailer with over 40 years of experience.
- Benefits: Earn up to £31,300 OTE in your first year plus uncapped potential and excellent benefits.
- Other info: Enjoy a dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in the automotive industry with structured training and clear progression.
- Qualifications: Full UK driving licence and strong communication skills are essential.
West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline. With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach. Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What’s In It For You
- Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday (including bank holidays)
- Full in-house training, mentoring and coaching
- Enrolment in the Škoda Service Advisor Accreditation Programme
- Clear development plan with expected accreditation within 12 months
- Exposure to modern systems, processes and evolving vehicle technology
Working Hours
Monday to Friday: 07:45 – 18:00 (with one half day per week) 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
- Hold a full UK driving licence
- Be confident, well-presented and professional
- Have strong communication and people skills
- Show resilience, energy and a desire to succeed
- Have excellent attention to detail
- Be motivated to achieve targets and deliver outstanding service
- Enjoy working in a fast-paced, team environment
Desirable
- Previous customer service, retail or hospitality experience
- Interest in the automotive industry
- Experience working to targets or KPIs
The Role
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
What’s next?
It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.
Trainee Service Advisor - Škoda employer: West End Garage ŠKODA
West End Garage is an exceptional employer, offering a supportive and dynamic work environment in Edinburgh's Sighthill area. With a strong focus on employee development through structured training and clear progression paths, we empower our team members to excel in their roles while enjoying competitive earnings and comprehensive benefits. Join us to be part of a trusted name in the Scottish motor trade, where teamwork and outstanding customer service are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor - Škoda
✨Tip Number 1
Get to know the company! Research West End Garage and their values. When you walk in for your interview, show them you understand their commitment to outstanding customer experiences and teamwork. It’ll make you stand out!
✨Tip Number 2
Practice your communication skills! As a Trainee Service Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and well-presented when you arrive for your interview. It shows you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Trainee Service Advisor - Škoda
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Trainee Service Advisor role. Highlight any relevant experience or skills that match the job description, like your communication skills or customer service experience. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at West End Garage!
How to prepare for a job interview at West End Garage ŠKODA
✨Know Your Stuff
Before the interview, make sure you research West End Garage and their values. Understand what it means to be a Trainee Service Advisor and how you can contribute to delivering outstanding customer experiences. Familiarise yourself with Škoda's services and products to show your genuine interest.
✨Show Off Your People Skills
As a Service Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in previous roles, whether in retail or hospitality. Highlight your ability to handle difficult situations with professionalism and confidence.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and are serious about the role. A well-presented appearance can set a positive tone right from the start.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the training programme, team dynamics, or growth opportunities within the company. It demonstrates your enthusiasm and helps you gauge if the role is the right fit for you.
