At a Glance
- Tasks: Welcome customers and manage their service journey with professionalism and care.
- Company: Join a trusted, independent motor retailer with over 40 years of experience.
- Benefits: Earn up to £31,300 OTE in your first year plus uncapped earnings and great benefits.
- Other info: Enjoy 30 days holiday, a supportive team environment, and exposure to modern vehicle technology.
- Why this job: Kickstart your career in the automotive industry with structured training and clear progression.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 30000 - 35000 € per year.
Škoda Edinburgh (Sighthill) is looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh dealership.
What’s In It For You
- Up to £31,300 OTE (Year 1) subject to experience and performance in the role
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday (including bank holidays)
- Full in-house training, mentoring and coaching
- Enrolment in the Škoda Service Advisor Accreditation Programme
- Clear development plan with expected accreditation within 12 months
- Exposure to modern systems, processes and evolving vehicle technology
Working Hours
- Monday to Friday: 07:45am-6pm (with one half day per week)
- 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
- Hold a full UK driving licence
- Be confident, well-presented and professional
- Have strong communication and people skills
- Show resilience, energy and a desire to succeed
- Have excellent attention to detail
- Be motivated to achieve targets and deliver outstanding service
- Enjoy working in a fast-paced, team environment
- Previous customer service, retail or hospitality experience
- Interest in the automotive industry
- Experience working to targets or KPIs
The Role
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
Trainee Service Advisor employer: West End Garage ŠKODA
West End Garage is an exceptional employer, offering a supportive and dynamic work environment for Trainee Service Advisors at our Edinburgh (Sighthill) dealership. With a strong focus on employee development through structured training and clear progression paths, we provide uncapped earning potential and a comprehensive benefits package, including a company pension scheme and generous holiday allowance. Join us to be part of a team that values high standards, teamwork, and outstanding customer experiences in the thriving automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor
✨Tip Number 1
Get to know the company! Research Škoda and West End Garage to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Trainee Service Advisor, you'll need to interact with customers regularly. Role-play with friends or family to get comfortable explaining services and handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at West End Garage.
We think you need these skills to ace Trainee Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Service Advisor role. Highlight any customer service experience and your interest in the automotive industry to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you want to join our team at West End Garage. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Service Advisor, strong communication is key. In your application, demonstrate how you've effectively communicated with customers or colleagues in the past. We love seeing examples of teamwork and resilience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at West End Garage ŠKODA
✨Know Your Stuff
Familiarise yourself with Škoda's values and the role of a Service Advisor. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that. Research common automotive terms and processes so you can speak confidently about the industry.
✨Show Off Your People Skills
As a Trainee Service Advisor, you'll be interacting with customers daily. Prepare examples from your past experiences in customer service, retail, or hospitality where you successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to connect with customers and manage their expectations.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look well-groomed. This reflects your respect for the interview process and the company’s standards. A smart appearance can set a positive tone for the rest of the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the training process, team dynamics, or how success is measured in the position. It’s a great way to engage with your interviewers and leave a lasting impression.
