At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and managing service operations.
- Company: Join West End Garage, a reputable automotive retailer with a strong presence in Edinburgh.
- Benefits: Earn up to £36,355.80 plus bonuses, enjoy 30 days holiday, and access training opportunities.
- Other info: Be part of a successful, independently owned business with a modern working culture.
- Why this job: Step up your career in a supportive environment with genuine growth potential.
- Qualifications: Experience as a Service Advisor and excellent communication skills are essential.
West End Garage is an established, privately owned automotive retailer founded in 1987. We represent Škoda in Edinburgh, Stirling and Dunfermline, alongside CUPRA and SEAT at our expanded Stirling operation.
The Role
West End Garage is looking for an experienced, energetic and customer-focused Service Supervisor to join our busy Škoda aftersales team in Edinburgh. This is an opportunity for an established Service Supervisor or an experienced Service Advisor who is ready to take on greater responsibility and progress into a supervisory position. You will remain closely involved with customers while helping to coordinate the daily operation of the service reception team. Working alongside the Aftersales Manager, Workshop Control, Technicians and Parts team, you will help ensure that every customer receives a professional, efficient and straightforward experience.
The role is full time, working 44.25 hours per week, Monday to Friday between 07:45 and 18:00, with one half-day through the week as agreed in advance, plus one Saturday morning in four, paid as overtime.
Key Responsibilities
- Supporting and guiding the Service Advisor team throughout the working day
- Helping to organise daily workloads and maintain an efficient customer journey
- Welcoming customers and managing service, repair and MOT bookings
- Reviewing vehicle history, recalls, warranty requirements and service plans
- Keeping customers informed and obtaining authority for additional work
- Explaining technical information, estimates and invoices clearly
- Liaising closely with Workshop Control, Technicians, Parts and Sales
- Arranging courtesy cars and other onward-travel requirements
- Supporting workshop loading, productivity and departmental performance
- Handling customer concerns professionally and helping resolve issues promptly
- Identifying appropriate maintenance and repair requirements
- Ensuring job cards, estimates, invoices and supporting records are accurate
- Coaching colleagues and sharing best practice across the team
- Supporting the Aftersales Manager and deputising when required
- Helping the department achieve its customer satisfaction, retention and financial targets
Requirements
Essential
- Current or recent experience as a Service Advisor within a franchised motor dealership
- A strong understanding of dealership aftersales processes
- Excellent customer service and communication skills
- The confidence to guide colleagues and coordinate a busy service reception
- Strong organisation and attention to detail
- The ability to remain calm, professional and solutions-focused under pressure
- Confidence using dealership systems and digital platforms
- A commercially aware approach to identifying required and beneficial work
- A full UK driving licence
- The right to work in the UK
Desirable
- Previous supervisory or senior Service Advisor experience
- Škoda experience
- Existing manufacturer accreditation
- Experienced Service Advisors who can demonstrate that they are ready to take the next step are also encouraged to apply. Full Škoda brand training will be provided.
What’s In It For You
- Basic salary of up to £36,355.80, depending on experience
- Performance-related bonus and commission
- Potential annual earnings of up to £44,455.80, depending on experience, performance and overtime worked
- Overtime paid for one Saturday morning in four
- 30 days’ annual holiday, including bank holidays
- Company pension scheme
- Access to the CBS car lease scheme, with vehicles available from Škoda, SEAT and CUPRA
- Employee savings and discount programmes
- Škoda manufacturer training and accreditation
- Ongoing coaching and professional development
- Genuine opportunities for career progression
- A modern working environment with established systems and processes
- The support and stability of a successful, independently owned business
What’s next?
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Service Supervisor - Škoda Aftersales employer: West End Garage ŠKODA
West End Garage is an excellent employer, offering a supportive and stable work environment for Vehicle Technicians at our Dunfermline location. With strong manufacturer support, ongoing training opportunities, and a commitment to employee growth, we ensure that our team members can thrive both personally and professionally while enjoying competitive pay and benefits.
