At a Glance
- Tasks: Welcome customers and manage their service journey from start to finish.
- Company: Join Škoda, a leading automotive brand with a focus on customer satisfaction.
- Benefits: Earn up to £31,300 OTE in your first year, with uncapped potential.
- Other info: Enjoy 30 days holiday, a pension scheme, and employee savings programmes.
- Why this job: Kickstart your career in the automotive industry with structured training and progression.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 30000 - 35000 € per year.
We are looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership. The role involves welcoming customers, managing their service journey from arrival to collection, booking work accurately, liaising with workshop, parts and sales teams, and ensuring a smooth customer experience.
Key Responsibilities
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
Compensation & Benefits
- Up to £31,300 OTE (Year 1) – subject to experience and performance
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday
Trainee Service Advisor - Škoda in Edinburgh employer: West End Garage ŠKODA
Join our dynamic team at Škoda in Edinburgh (Sighthill), where we prioritise employee growth and development through structured training and clear progression pathways. Enjoy a supportive work culture that values customer service excellence, alongside competitive benefits such as uncapped earning potential, a company pension scheme, and generous holiday allowances. This is an excellent opportunity for those seeking a rewarding career in the automotive industry, with the chance to make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor - Škoda in Edinburgh
✨Tip Number 1
Get to know the company! Research Škoda and their values. When you walk into that interview, show us you understand what they stand for and how you can fit into their team.
✨Tip Number 2
Practice your customer service skills. As a Trainee Service Advisor, you'll be the face of the dealership. Role-play with a friend or family member to nail down how to handle different customer scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trainee Service Advisor - Škoda in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Trainee Service Advisor and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a candidate!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at West End Garage ŠKODA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Service Advisor. Familiarise yourself with Škoda's services and customer journey. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about scenarios where you've successfully managed customer interactions or worked with a team. This will help you articulate your experiences clearly during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for. A neat appearance can boost your confidence too!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the training process, team dynamics, or growth opportunities within the company. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
