At a Glance
- Tasks: Welcome customers and manage their service journey with a focus on outstanding experiences.
- Company: Join West End Garage, a trusted name in the Scottish motor trade for over 40 years.
- Benefits: Earn up to £31,300 OTE in your first year plus uncapped earnings and excellent benefits.
- Other info: Enjoy 30 days holiday, a company pension scheme, and a dynamic team environment.
- Why this job: Kickstart your career in the automotive industry with structured training and clear progression.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 25000 - 31250 € per year.
West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline. With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach. Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What's In It For You
- Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday (including bank holidays)
- Full in-house training, mentoring and coaching
- Enrolment in the Škoda Service Advisor Accreditation Programme
- Clear development plan with expected accreditation within 12 months
- Exposure to modern systems, processes and evolving vehicle technology
Working Hours
- Monday to Friday: 07:45 – 18:00 (with one half day per week)
- 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
- Hold a full UK driving licence
- Be confident, well-presented and professional
- Have strong communication and people skills
- Show resilience, energy and a desire to succeed
- Have excellent attention to detail
- Be motivated to achieve targets and deliver outstanding service
- Enjoy working in a fast-paced, team environment
Desirable
- Previous customer service, retail or hospitality experience
- Interest in the automotive industry
- Experience working to targets or KPIs
The Role
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR.
Trainee Service Advisor - koda in Edinburgh employer: West End Garage ŠKODA
West End Garage is an exceptional employer, offering a dynamic work environment in Edinburgh where teamwork and continuous improvement are at the forefront of our culture. As a Trainee Service Advisor, you will benefit from structured training, clear career progression, and uncapped earning potential, all while being part of a trusted name in the Scottish motor trade with over 40 years of experience. Our commitment to employee development and outstanding customer service ensures that you will thrive in your role and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor - koda in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research West End Garage and Škoda, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Trainee Service Advisor, you'll be interacting with customers all day. Role-play with a friend or family member to get comfortable explaining things clearly and professionally.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you go for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Trainee Service Advisor - koda in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Trainee Service Advisor role. Highlight any relevant experience, even if it’s from customer service or retail. We love seeing how your skills can translate into delivering outstanding customer experiences!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements or skills, and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at West End Garage!
How to prepare for a job interview at West End Garage ŠKODA
✨Know Your Stuff
Before the interview, make sure you research Škoda and West End Garage. Understand their values, services, and what makes them stand out in the motor trade. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your People Skills
As a Trainee Service Advisor, you'll be dealing with customers daily. Prepare examples of how you've successfully handled customer interactions in the past, whether from retail, hospitality, or any other experience. Highlight your communication skills and ability to work in a team.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the role and shows that you understand the importance of being well-presented in a customer-facing position.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It demonstrates your enthusiasm and helps you gauge if the role is right for you.
