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- Tasks: Engage with customers, manage service operations, and maximize workshop efficiency.
- Company: Join West End Garage, a supportive and progressive retailer group in the automotive industry.
- Benefits: Enjoy a competitive salary, company pension, and access to a car scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: 2+ years as a Service Advisor, strong IT skills, and excellent communication abilities required.
- Other info: Work Monday to Friday with occasional Saturday mornings; flexible and fast-paced environment.
The predicted salary is between 36000 - 50400 £ per year.
Service Advisor – Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | In excess of £36,000 per annum on target earnings dependant on performance in the role West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be. The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment. You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care. Are you the right person for the job? Able to adapt to in house system Experience in a similar role within an automotive environment Experience of working within a customer service environment Strong administration skills Excellent IT skills including Microsoft Office and ability to pick up new systems quickly Excellent communication skills Ability to work to deadlines and timeframes Flexible and adaptable approach Full UK Driving Licence Eligible to work in the UK What will your role look like? Dealing face to face with customers Ensuring that customers are given exceptional levels of service Using specialised software be required to price jobs and upsell Dealing with phone calls quickly and efficiently Plan the workshop day Ensuring that you maximise workshop efficiencies and profit Invoicing and taking payment from customers Keeping the reception area tidy What can you expect in return? Company pension Access to car scheme What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR. JBRP1_UKTJ
West End Garage ORG | Service Advisor employer: West End Garage ORG
Contact Detail:
West End Garage ORG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land West End Garage ORG | Service Advisor
✨Tip Number 1
Familiarize yourself with Škoda's products and services. Understanding the brand will not only help you in customer interactions but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed multiple tasks or dealt with challenging customer situations in previous roles.
✨Tip Number 3
Prepare to discuss your IT skills, especially with specialized software. If you have experience with any automotive service management systems, make sure to mention it, as this can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practicing common customer service scenarios. Being able to articulate how you would handle various customer interactions can give you an edge in the selection process.
We think you need these skills to ace West End Garage ORG | Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially within a dealership. Emphasize your customer service skills and any relevant achievements in maximizing workshop profitability.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to thrive in a fast-paced environment. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office and any specialized software you have used. Also, mention your strong administration skills and ability to adapt to new systems quickly.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at West End Garage. Mention how their commitment to career progression aligns with your professional goals and why you believe you would be a great fit for their team.
How to prepare for a job interview at West End Garage ORG
✨Showcase Your Experience
Make sure to highlight your 2+ years of experience as a Service Advisor in a dealership. Be ready to discuss specific examples of how you've handled customer interactions and managed service operations.
✨Demonstrate Customer Service Skills
Prepare to share instances where you went above and beyond for customers. This role emphasizes exceptional service, so showing your commitment to customer satisfaction will set you apart.
✨Familiarize Yourself with the Software
Since the job requires using specialized software for pricing and upselling, it’s beneficial to familiarize yourself with similar systems beforehand. Mention any relevant software experience during the interview.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle various customer scenarios.
