At a Glance
- Tasks: Deliver exceptional customer service and manage workshop efficiency in a fast-paced dealership.
- Company: Join West End Garage, a dynamic retailer group for Škoda, SEAT, and CUPRA.
- Benefits: Enjoy a competitive salary, pension scheme, employee car schemes, and ongoing training.
- Other info: Be part of a supportive team with a friendly environment and long-term career progression.
- Why this job: Turn your passion for cars into a rewarding career with genuine growth opportunities.
- Qualifications: 2+ years as a Service Advisor, strong communication, and IT skills required.
The predicted salary is between 36000 - 50400 £ per year.
Full Time Working Hours are 42.5 per week Monday to Friday, 08:00, plus rota Saturday mornings OTE £36,000+
Are you ready to turn your passion for cars into a career you’ll love every day? West End Garage is a privately-owned retailer group representing Škoda, SEAT and CUPRA across Stirling, Edinburgh and Dunfermline. We pride ourselves on providing excellent support, strong career development opportunities, and a progressive, forward-thinking environment. Many of our current leaders have grown their careers within the business and you could too.
We are looking for an experienced Service Advisor to join our growing team at Stirling. You’ll be working in a fast-paced, exciting dealership environment, delivering exceptional customer service while helping drive workshop efficiency and profitability.
What can West End Garage give to you?
- Company pension scheme
- Access to our employee car schemes
- Ongoing manufacturer and in-house training
- A supportive, friendly working environment within a successful, privately-owned group
- Genuine long-term career progression opportunities
Are you the right person for the job?
To be successful, you will ideally have:
- At least 2 years Service Advisor experience within a franchised dealership
- Eligibility to work in the UK
- A full UK driving licence
- Strong administration and organisational skills
- Excellent communication skills, both written and verbal
- Good IT skills, including Microsoft Office, with the ability to learn new systems quickly
- A flexible, adaptable approach and ability to work to deadlines
- Experience in a customer-focused environment
- A proactive attitude with confidence in upselling and promoting services
What will your role look like?
- Deliver an exceptional customer experience, both face-to-face and over the phone
- Manage daily workshop loading to maximise efficiency and profitability
- Use dealer systems to accurately cost, price and upsell work
- Prepare invoices and ensure all payments are processed correctly
- Maintain a professional, organised and welcoming service reception area
- Liaise with customers throughout their visit, ensuring clear communication and timely updates
If you are ready to start your career at West End Garage, then click APPLY now!
Your data will be handled in line with GDPR.
Service Advisor - CUPRA, SEAT & Škoda in Stirling employer: West End Garage ORG
West End Garage is an excellent employer that offers a dynamic and supportive work environment for Service Advisors in Stirling. With a strong focus on career development, employees benefit from ongoing training, a company pension scheme, and access to employee car schemes, all while being part of a friendly team that values exceptional customer service. Join us to turn your passion for cars into a rewarding career with genuine long-term progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - CUPRA, SEAT & Škoda in Stirling
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research West End Garage and understand their values and services. Be ready to discuss how your experience aligns with their needs, especially in delivering exceptional customer service.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved workshop efficiency or customer satisfaction in previous roles. This will help you stand out as a proactive candidate who can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the West End Garage team.
We think you need these skills to ace Service Advisor - CUPRA, SEAT & Škoda in Stirling
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Mention any relevant experience or personal stories that highlight your enthusiasm for the automotive industry. We want to see that you’re not just looking for a job, but a career you’ll enjoy every day.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your experience in customer service and any specific skills that match the job description. We appreciate when applicants take the time to show us why they’re the perfect fit for our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value good communication skills, so make sure your written application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at West End Garage!
How to prepare for a job interview at West End Garage ORG
✨Know Your Cars
Brush up on your knowledge of CUPRA, SEAT, and Škoda models. Be ready to discuss their features and any recent updates. This shows your passion for the brand and helps you connect with the interviewers.
✨Customer Service Scenarios
Prepare examples of how you've delivered exceptional customer service in the past. Think about challenging situations and how you resolved them. This will demonstrate your ability to handle customer interactions effectively.
✨Show Your Organisational Skills
Be ready to talk about how you manage your time and workload. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment like a dealership. This is crucial for maximising workshop efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
