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- Tasks: Engage with customers, manage service operations, and maximise workshop efficiency.
- Company: Join West End Garage, a progressive retailer group in Edinburgh.
- Benefits: Enjoy a competitive salary, company pension, and access to a car scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: 2 years' experience as a Service Advisor in a dealership is essential.
- Other info: Flexible working hours with opportunities for career progression.
The predicted salary is between 32000 - 48000 £ per year.
Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate.
In excess of £40,000 per annum on target earnings dependent on performance in the role.
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
The ideal candidate for this role will have at least 2 years' experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.
You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.
Are you the right person for the job?
- Able to adapt to in house system
- Experience in a similar role within an automotive environment
- Experience of working within a customer service environment
- Strong administration skills
- Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
- Excellent communication skills
- Ability to work to deadlines and timeframes
- Flexible and adaptable approach
- Full UK Driving Licence
- Eligible to work in the UK
What will your role look like?
- Dealing face to face with customers
- Ensuring that customers are given exceptional levels of service
- Using specialised software to price jobs and upsell
- Dealing with phone calls quickly and efficiently
- Planning the workshop day
- Ensuring that you maximise workshop efficiencies and profit
- Invoicing and taking payment from customers
- Keeping the reception area tidy
What can you expect in return?
- Company pension
- Access to car scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Service Advisor - koda in Edinburgh employer: West End Garage ORG
Contact Detail:
West End Garage ORG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - koda in Edinburgh
✨Tip Number 1
Familiarise yourself with Škoda's brand values and customer service standards. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Network with current or former employees of West End Garage or similar dealerships. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of automotive service processes and common customer queries. Being able to discuss these topics confidently will show your expertise and readiness for the role.
✨Tip Number 4
Prepare examples from your previous experience that highlight your customer service skills and ability to work under pressure. Specific anecdotes can make a strong impression during your interview.
We think you need these skills to ace Service Advisor - koda in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly within a dealership. Emphasise your customer service skills and any specific achievements that demonstrate your ability to meet and exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention your experience with specialised software and how you can contribute to maximising workshop efficiencies and profitability.
Highlight Key Skills: In your application, clearly outline your strong administration skills, excellent IT proficiency, and communication abilities. Provide examples of how you've successfully managed customer interactions in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at West End Garage ORG
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be dealing directly with customers. Be prepared to discuss your previous experiences in customer service and how you've handled challenging situations. Highlight any specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Technical Knowledge
While you don't need to be a mechanic, having a basic understanding of automotive terminology and processes can set you apart. Brush up on common car issues and the services offered at Škoda. This will show your enthusiasm for the role and help you communicate effectively with both customers and technicians.
✨Prepare for Role-Specific Scenarios
Think about scenarios you might face as a Service Advisor, such as handling a dissatisfied customer or upselling services. Prepare your responses to these situations, focusing on how you would maintain professionalism and ensure customer satisfaction while achieving workshop profitability.
✨Familiarise Yourself with the Company
Research West End Garage and its values. Understanding their commitment to customer care and career progression will allow you to align your answers with their expectations. Mentioning specific aspects of the company during your interview can demonstrate your genuine interest in the position.
