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- Tasks: As a Service Advisor, you'll ensure smooth service operations and exceed customer expectations.
- Company: Join West End Garage, a supportive and progressive retailer group in Edinburgh.
- Benefits: Earn over £40,000 annually with potential bonuses and enjoy a Monday to Friday schedule.
- Why this job: This role offers career growth in a fast-paced environment with a focus on quality and customer care.
- Qualifications: You need 2 years of experience as a Service Advisor in a dealership and strong IT skills.
- Other info: Work in a dynamic team and report directly to the Aftersales Manager.
The predicted salary is between 24000 - 48000 £ per year.
Service Advisor – Škoda | Sighthill, Edinburgh | Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate | In excess of £40,000 per annum on target earnings dependant on performance in the role
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.
You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.
Are you the right person for the job?
- Able to adapt to in house system
- Experience in a similar role within an automotive environment
- Experience of working within a customer service environment
- Strong administration skills
- Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
- Excellent communication skills
- Ability to work to deadlines and timeframes
- Flexible and adaptable approach
- Full UK Driving Licence
- Eligible to work in the UK
What will your role look like?
- Dealing face to face with customers
- Ensuring that customers are given exceptional levels of service
- Using specialised software be required to price jobs and upsell
- Dealing with phone calls quickly and efficiently
- Plan the workshop day
- Ensuring that you maximise workshop efficiencies and profit
- Invoicing and taking payment from customers
- Keeping the reception area tidy
What can you expect in return?
- Company pension
- Access to car scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
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Service Advisor - koda employer: West End Garage ORG
Contact Detail:
West End Garage ORG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - koda
✨Tip Number 1
Familiarize yourself with the specific systems and software used in the automotive service industry. Being able to demonstrate your adaptability to in-house systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in customer service by preparing examples of how you've exceeded customer expectations in previous roles. This will show that you understand the importance of customer care in a fast-paced environment.
✨Tip Number 3
Research West End Garage and their values. Understanding their approach to service and customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your administrative skills and how they contribute to the efficiency of a service department. Be ready to provide examples of how you've managed deadlines and improved processes in your past roles.
We think you need these skills to ace Service Advisor - koda
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position at Å koda. Understand the key responsibilities and required skills, such as experience in a dealership and strong customer service abilities.
Tailor Your CV: Customize your CV to highlight relevant experience, particularly your time as a Service Advisor or in similar roles within the automotive industry. Emphasize your administration skills and proficiency with IT systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your skills and how they align with the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West End Garage ORG
✨Show Your Experience
Make sure to highlight your 2+ years of experience as a Service Advisor in a dealership. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues in a fast-paced environment.
✨Demonstrate Customer Care Skills
Since customer satisfaction is key, prepare to share instances where you went above and beyond for a customer. This will show that you understand the importance of quality service and care.
✨Familiarize Yourself with Their Systems
Research the in-house systems used by the company. If possible, mention any similar systems you've worked with before, showcasing your ability to adapt quickly to new technologies.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company. This shows your interest and helps you determine if this is the right fit for you, especially regarding career progression opportunities.
