At a Glance
- Tasks: Process warranty claims and maintain accurate records while collaborating with teams across multiple sites.
- Company: Join West End Garage, a leading independent dealer group for Škoda, Cupra, and SEAT.
- Benefits: Enjoy a competitive salary, bonus structure, pension scheme, and ongoing training opportunities.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Be part of a supportive team in a growing dealership with excellent career prospects.
- Qualifications: Experience as a Warranty Administrator and strong organisational skills are essential.
The predicted salary is between 29000 - 33300 £ per year.
Location: Stirling
Hours: Full Time, Monday - Friday (8:15 am - 5:00 pm)
Salary: £29,000 - £33,300 OTE (dependent on experience and performance)
Join West End Garage - A Leading Škoda, Cupra & SEAT Retailer. West End Garage is a privately owned, independent dealer group established in 1987. With successful operations in Stirling, Edinburgh, and Dunfermline, we are proud to represent the Škoda, Cupra and SEAT brands, delivering consistently high standards of customer service and operational excellence.
We are now looking to recruit an experienced and detail-driven Warranty Administrator to join our Stirling Aftersales team. This is an excellent opportunity for someone seeking a long-term career within a progressive and high-performing dealership group.
What We Offer
- Competitive salary with achievable bonus structure (OTE £29,000 - £33,300)
- Company pension scheme
- Access to employee car schemes
- Ongoing training and development opportunities
- Supportive, team-focused working environment
- Opportunity to be part of a well-established and growing dealer group
About You
- Previous experience as a Warranty Administrator within a franchised dealership (VW Group experience advantageous)
- Strong administrative and organisational skills with exceptional attention to detail
- Confident IT user, including Microsoft Office and dealership management systems (Pinnacle experience desirable)
- Clear communicator with strong interpersonal skills
- Self-motivated, adaptable, and able to work both independently and collaboratively
- Full UK driving licence and right to work in the UK
The Role
Working closely with the Group Warranty Manager, you will support warranty operations across all three sites, ensuring claims are processed accurately, efficiently, and in line with manufacturer standards. This position is based in Stirling, with close collaboration across our Edinburgh and Dunfermline teams. You will be part of a group-wide warranty function, with flexibility required to provide support across sites during periods of holiday, training, or absence.
Key responsibilities include:
- Processing warranty claims within required timelines and guidelines
- Maintaining accurate records of submissions, credits, and rejections
- Liaising with manufacturers to ensure audit and policy compliance
- Monitoring and managing recall campaigns
- Supporting Stirling, Edinburgh, and Dunfermline sites as required
What's Next? Click "Apply" today and take the next step in your career with West End Garage. Your data will be handled in line with GDPR.
Warranty Administrator - ŠKoda, Cupra, SEAT in Falkirk employer: West End Garage ORG
West End Garage is an excellent employer, offering a supportive and team-focused work environment in Stirling, where employees can thrive in their careers. With competitive salaries, a company pension scheme, and ongoing training opportunities, we prioritise employee growth and development while fostering a culture of operational excellence and high customer service standards. Join us to be part of a well-established and growing dealer group that values your contributions and encourages collaboration across our sites.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Administrator - ŠKoda, Cupra, SEAT in Falkirk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to ŠKoda, Cupra, and SEAT. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what West End Garage stands for and how you can contribute to their success as a Warranty Administrator.
✨Tip Number 3
Practice common interview questions related to warranty administration. We want to hear how your experience aligns with the role, so be ready to share specific examples of your past work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at West End Garage.
We think you need these skills to ace Warranty Administrator - ŠKoda, Cupra, SEAT in Falkirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Warranty Administrator role. Highlight your previous experience in a franchised dealership and any relevant skills that match what we're looking for, like attention to detail and IT proficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at West End Garage. Mention your passion for customer service and how you can contribute to our high standards.
Showcase Your Skills:Don’t forget to showcase your administrative and organisational skills in your application. We want to see how you manage tasks and ensure accuracy, especially when processing warranty claims.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at West End Garage ORG
✨Know Your Stuff
Make sure you brush up on your knowledge of ŠKoda, Cupra, and SEAT. Familiarise yourself with their warranty processes and any recent news about the brands. This shows you're genuinely interested and prepared.
✨Show Off Your Skills
Highlight your previous experience as a Warranty Administrator, especially if you've worked with VW Group before. Be ready to discuss specific examples where your attention to detail made a difference in processing claims.
✨Be a Team Player
Since this role involves collaboration across multiple sites, emphasise your ability to work well in a team. Share examples of how you've successfully collaborated with others in past roles, especially in high-pressure situations.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if West End Garage is the right fit for you. Think about asking about ongoing training opportunities or how success is measured in the warranty department.
