At a Glance
- Tasks: Be the friendly face for customers, managing their service and repair needs.
- Company: Join a leading automotive retailer with exciting growth plans and a new showroom.
- Benefits: Competitive salary, bonus structure, pension scheme, and employee vehicle schemes.
- Other info: Opportunities for career progression and ongoing training in a family-owned business.
- Why this job: Make a real impact on customer experiences in a dynamic and supportive environment.
- Qualifications: Previous Service Advisor experience and excellent communication skills required.
The predicted salary is between 36424 - 40488 £ per year.
Location: Stirling
Working Hours: Full-time, 42.5 Hours per Week, Monday to Friday 08:00-17:00 with Saturday mornings on rota
Salary: OTE £38,406
At West End Garage, we do things differently. As one of Scotland's leading privately‑owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand‑new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.
We are looking for an experienced, motivated and customer‑focused Service Advisor to join our busy Aftersales team in Stirling. This is more than a reception role — you'll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.
The Role
- Welcoming customers and delivering a professional, friendly experience
- Managing service, repair and MOT bookings efficiently
- Keeping customers informed throughout their vehicle visit
- Explaining technical information clearly and confidently
- Liaising closely with Technicians, Workshop Control and Parts departments
- Identifying additional service or maintenance opportunities
- Preparing invoices, estimates and service documentation accurately
- Supporting workshop efficiency and daily loading
- Helping maintain high levels of customer satisfaction and retention
- Promoting the West End Garage experience and brand values at every opportunity
Requirements
Essential
- Previous Service Advisor experience within a franchised dealership environment
- Excellent communication and relationship‑building skills
- Strong organisation and time management abilities
- Confidence using dealership systems and digital platforms
- A proactive and positive approach to problem‑solving
- The ability to work calmly under pressure in a busy environment
- Experience upselling additional work, products or service plans
- Good IT and administration skills
- A full UK driving licence
- Eligibility to work in the UK
Desirable
- Experience with EV or hybrid vehicles would be advantageous, although full manufacturer training will be provided
What We Offer
- Competitive salary with achievable bonus structure
- Company pension scheme
- Employee vehicle schemes
- Ongoing manufacturer and in‑house training
- Career progression opportunities across the group
- Modern working environment with exciting brands
- Supportive management team and positive culture
- Long‑established, family‑owned business with strong values
Many of our managers and senior leaders started their careers within West End Garage — we genuinely believe in promoting from within.
Your data will be handled in line with GDPR.
Service Advisor - CUPRA, SEAT & ŠKoda in Falkirk employer: West End Garage ORG
At West End Garage, we pride ourselves on being a leading privately-owned automotive retailer in Scotland, offering a dynamic and supportive work environment in Stirling. With a strong focus on employee growth, we provide ongoing training and clear career progression opportunities, ensuring that our team members thrive both personally and professionally. Join us to be part of a family-owned business that values its employees and fosters a positive culture, all while representing exciting brands like CUPRA, SEAT, and Škoda.
