At a Glance
- Tasks: Welcome customers, book services, and provide updates while upselling products.
- Company: Join a family-run Kia dealership with nearly 60 years of service.
- Benefits: Earn up to £500 monthly bonus, career progression, and ongoing training.
- Other info: Supportive culture with excellent career growth opportunities.
- Why this job: Be the face of customer care and make a real impact in a fast-paced environment.
- Qualifications: Organised, positive attitude, and team player; automotive experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Schedule: Monday to Friday: 8:00am – 6:00pm, 1 in 4 Saturdays.
Join one of the UK's Most Ambitious Kia Dealerships! West End Garage has proudly been serving customers for nearly 60 years. We are a family-run business that believes people are our greatest investment, and we are looking for exceptional Service Advisors to join our growing team. This is not just another customer service role. You will become the face of our aftersales department, helping customers throughout their ownership journey while earning excellent bonuses through outstanding customer care and service sales.
What you will do:
- Welcome customers into the dealership
- Book vehicles in for servicing and repairs
- Keep customers updated throughout the day
- Explain repair recommendations and gain authorisation
- Upsell additional maintenance and service products
- Work closely with technicians and the workshop
What we are looking for:
- Organised and able to multitask
- Positive attitude and team player
- Previous automotive experience is beneficial but not essential
What you will receive:
- Monthly upsell bonus of up to £500
- OTE of £37,200
- Manufacturer training with Kia UK
- Career progression into Senior Advisor, Service Manager or Leadership roles
- Ongoing coaching and personal development
- Company pension
- Supportive family culture
- Option to join the staff car scheme upon completion of a successful probation period
If you enjoy helping people, thrive in a fast-paced environment and want genuine career progression, we would love to hear from you!
Service Advisor in Woking employer: West End Garage | Kia
At West End Garage, we pride ourselves on being a family-run business that values our employees as our greatest asset. With nearly 60 years of experience, we offer a supportive work culture where Service Advisors can thrive, enjoy excellent bonuses, and benefit from ongoing training and career progression opportunities. Join us in a fast-paced environment where your contributions are recognised and rewarded, making a meaningful impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West End Garage | Kia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West End Garage | Kia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West End Garage | Kia:Your cover letter is your chance to shine! Tell us why you want to work at West End Garage | Kia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West End Garage | Kia!
How to prepare for a job interview at West End Garage | Kia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
