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- Tasks: Join our team to manage council tax for over 45,000 properties and assist the public.
- Company: West Dunbartonshire Council is a top flexible employer focused on work-life balance.
- Benefits: Enjoy hybrid working, generous leave, and access to a strong pension scheme.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Two posts available with flexible hours; potential for permanent roles.
The predicted salary is between 23942 - 25420 £ per year.
Location: Council Offices West Dunbartonshire Council 16 Church Street Dumbarton, G82 1QL
Salary: £23,942.69 – £25,420.86 per year dependent on experience
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
Job Description
PAY AWARD PENDING.
Post 1 – 35 hours per week (Permanent)
Post 2 – 28 hours per week (Permanent) – Additional 7 hours option on a temporary basis which may become permanent at a later date).
An exciting opportunity has arisen within the Revenues and Benefits Section for two individuals to join our exciting work in an everchanging environment.
This team manages over 45,000 properties for council tax. This front line service provides advice and administration to the public on registration, exemptions and discounts, issues annual bills to customers and reminders if the tax is not paid on time.
Specific duties will include:
• Maintain Council Tax register in line with legislation and guidance
• Answer enquiries, whether by telephone, in person, in writing or by email, from customers and/or their representatives within agreed timescales
• Process application forms for discounts, exemptions and disabled person reduction using the Council Tax system and DIP and Workflow system
• Take appropriate recovery action on council tax accounts under the statutory enforcement scheme in line with legislation
• Take telephone payments and set up payment arrangements
• Process transfers on overpaid accounts
• Assist in the implementation of initiatives to maximize the income of the council by promoting the take up of HB / CTR and by maintaining close working relationships with Housing, Benefits, Scottish Welfare Fund and Advice services
• Attend and contribute to service working groups on policies or working practices in relation to debt collection
• Review and respond to correspondence and enquiries received from customers and their representatives
Workstyle/Location:
Enjoy the flexibility to work remotely with the expectation that you attend the office in Church Street, Dumbarton for ad hoc meetings and training.
Requirements
The preferred candidate will be required to complete a Level 1 Disclosure check prior to a formal offer being made by West Dunbartonshire Council.
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/
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Revenues and Benefits Assistant (2 posts) employer: West Dunbartonshire Council
Contact Detail:
West Dunbartonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Assistant (2 posts)
✨Tip Number 1
Familiarise yourself with the specific duties of the Revenues and Benefits Assistant role. Understanding the nuances of council tax management, exemptions, and customer service will help you stand out during interviews.
✨Tip Number 2
Research West Dunbartonshire Council's values and recent initiatives. Being able to discuss how your personal values align with theirs can demonstrate your commitment and enthusiasm for the role.
✨Tip Number 3
Network with current or former employees of West Dunbartonshire Council. They can provide valuable insights into the work culture and expectations, which can be beneficial in tailoring your approach.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to customer enquiries or council tax processing to showcase your problem-solving skills.
We think you need these skills to ace Revenues and Benefits Assistant (2 posts)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific duties and responsibilities of the Revenues and Benefits Assistant. Tailor your application to highlight relevant experience that aligns with these tasks.
Highlight Relevant Experience: In your application, focus on your previous roles or experiences that relate to customer service, administration, and financial processes. Use specific examples to demonstrate your skills in managing enquiries and processing applications.
Showcase Your Skills: Emphasise skills that are crucial for this role, such as attention to detail, communication abilities, and proficiency in using council tax systems. Mention any experience you have with legislation related to council tax and benefits.
Personalise Your Application: Make sure to personalise your application by addressing why you want to work for West Dunbartonshire Council specifically. Mention their commitment to flexible working and employee wellbeing, and how these align with your values.
How to prepare for a job interview at West Dunbartonshire Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Revenues and Benefits Assistant. Familiarise yourself with council tax legislation, exemptions, and the processes involved in managing customer enquiries. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this position involves direct interaction with the public, be prepared to discuss your previous customer service experiences. Highlight any situations where you successfully resolved issues or provided exceptional support, as this will show that you can handle the demands of the role effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations related to council tax, such as dealing with an upset customer or processing a complex application. Practising these scenarios can help you articulate your thought process clearly.
✨Emphasise Your Teamwork Abilities
The job requires collaboration with various departments, so be ready to discuss your experience working in teams. Share examples of how you've contributed to group projects or initiatives, and express your willingness to work closely with colleagues to achieve common goals.