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For Companies At a Glance
- Tasks: Be the friendly face at the front desk, welcoming customers and managing admissions.
- Company: Join West Dunbartonshire Council, a top flexible employer committed to work-life balance.
- Benefits: Enjoy 25+ days of annual leave, a generous pension scheme, and wellbeing support.
- Why this job: Gain valuable experience in customer service while promoting fun events at the leisure centre.
- Qualifications: No specific qualifications required; just bring your positive attitude and willingness to learn.
- Other info: Part-time hours offer flexibility, perfect for students balancing studies and work.
Job Description
PAY AWARD PENDING.
This is a part-time post, the salary will be pro-rata to the hours worked.
The post holder will be responsible for the day-to-day operation of front desk reception services within Clydebank Leisure Centre. They are the first point of contact for customers visiting the leisure centre and are responsible for the control of admission to the facility. They will require to undertake a range of duties with a flexible day to day variable need.
The promotion of events and services for Leisure Services is an integral part of their role and they assist the customer service and support team in the effective management of the membership database.
The Receptionist will contribute to the provision of an effective and efficient quality service, ensuring customer focused service delivery and the achievement of objectives, financial targets and performance standards within the establishment.
KEY ACTIVITIES
• Provide an effective first point of contact for customers entering or telephoning the centre.
• Assist in the provision of a high quality, customer focused service which meets the key objectives, financial targets and performance standards of Leisure Services.
• Maintain effective dialogue and communication with customers and respond to enquiries as appropriate
• Control of admission to the facility including issuing of entry tickets and ensuring customer compliance with swimming admission policies
• Contribute to assisting with customer contact processes including complaint handling and resolution ensuring a responsive service. Promote and re-enforce a strong customer focused, responsive, flexible \’can do\’ culture throughout Leisure Services.
• Cash handling and reconciliation
• Assist the Customer service and support team in the effective administration of membership databases
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/
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Receptionist (Part-Time) - WDN06055 employer: West Dunbartonshire Council
Contact Detail:
West Dunbartonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Part-Time) - WDN06055
✨Tip Number 1
Familiarise yourself with the Clydebank Leisure Centre and its services. Understanding the facility's offerings will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter at the reception desk. This will prepare you to handle inquiries, complaints, and ticketing efficiently, showcasing your readiness for the position.
✨Tip Number 3
Network with current or former employees of the leisure centre. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 4
Demonstrate your flexibility and adaptability in conversations. Since the role requires a range of duties that may change daily, showing that you are open to taking on various tasks will make you a more attractive candidate.
We think you need these skills to ace Receptionist (Part-Time) - WDN06055
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Receptionist position. Tailor your application to highlight relevant experience and skills that align with these duties.
Showcase Customer Service Skills: Since this role is customer-facing, emphasise your previous experience in customer service. Provide specific examples of how you've handled inquiries, complaints, or provided exceptional service in past roles.
Highlight Flexibility: Mention your ability to adapt to varying day-to-day needs, as the job requires flexibility. Share instances where you successfully managed changing priorities or worked in dynamic environments.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the organisation. Explain why you are a great fit for the position and how your values align with the customer-focused culture of the Leisure Services.
How to prepare for a job interview at West Dunbartonshire Council
✨Show Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve complaints effectively.
✨Demonstrate Flexibility
The role requires a flexible approach to daily tasks. During the interview, discuss your adaptability and willingness to take on various responsibilities as needed. This will show that you're ready to meet the dynamic demands of the job.
✨Familiarise Yourself with the Facility
Research Clydebank Leisure Centre before your interview. Knowing about their services, events, and policies will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Cash Handling Questions
Since cash handling is part of the job, be ready to discuss your experience with financial transactions. Share any relevant experiences where you managed cash or reconciled accounts to showcase your reliability and attention to detail.
