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- Tasks: Manage housing cases and provide person-centred advice to tenants.
- Company: West Dunbartonshire Council, a top flexible employer.
- Benefits: Generous leave, pension scheme, and employee wellbeing support.
- Why this job: Make a real difference in your community while enjoying work-life balance.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team focused on continuous improvement and tenant satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
The post of Housing Officer within West Dunbartonshire Council Housing Operations department encompasses a range of tasks including pre-tenancy and ongoing tenancy case management aimed at delivering:
- Person centered housing and pre-tenancy advice.
- Wrap around tenancy management services designed to achieve tenancy and community sustainability.
- Maximise rental income, undertake arrears prevention activity and maximise access to employability services.
- Reduce void rent loss and the number of empty homes.
- Deliver local lettings planning through localised area housing teams within a local policy and legislative framework.
The Housing Operations service area sits with the Strategic Lead for Housing and Employability. The service consists of circa 112 posts and has an income generating capacity within the Council structure. The service area is customer focused and has been designed to maximise our tenants’ income through housing and other welfare benefits, access to working 4U services and direct support and assistance via the third sector. The service area will deliver a culture of ownership and continuous improvement as part of an integrated cohesive Housing and Employability service, working with a wide range of service partners and agencies to develop joint planning objectives, ensuring that the Councils policies and strategic Corporate objectives are met.
The successful candidate will benefit from the following:
- WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance.
- Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits.
- A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year.
- Access to employee wellbeing supports including occupational health & counselling if ever you need help and support.
Housing Officer (Full Time) (Permanent) - WDN06392 employer: West Dunbartonshire Council
Contact Detail:
West Dunbartonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Full Time) (Permanent) - WDN06392
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers and ask them about their experiences. This can give you insider knowledge and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching West Dunbartonshire Council's values and recent projects. Show us that you’re not just interested in the role, but also in contributing to our community-focused mission.
✨Tip Number 3
Practice common interview questions related to tenancy management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Housing Officer (Full Time) (Permanent) - WDN06392
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can contribute to our mission of delivering person-centred housing advice and tenancy management services.
Showcase Your Customer Focus: Since our service area is all about being customer-focused, don’t forget to include examples of how you've successfully worked with clients or tenants in the past. We love seeing how you’ve made a positive impact on people's lives!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we aim for in our housing operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at West Dunbartonshire Council
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific tasks involved. Familiarise yourself with the key responsibilities like tenancy management and community sustainability. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and various agencies. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. This will demonstrate your ability to provide person-centred housing advice and support.
✨Understand the Local Context
Research West Dunbartonshire Council and its housing policies. Knowing about local lettings planning and how the council aims to maximise rental income will give you an edge. It shows that you're proactive and ready to contribute to the council's strategic objectives.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the council's approach to community engagement or how they measure success in tenancy management. It not only shows your interest but also helps you gauge if the role is the right fit for you.