At a Glance
- Tasks: Coordinate care delivery, manage staff schedules, and ensure quality service in a supportive environment.
- Company: West Dunbartonshire Council, a top flexible employer focused on community care.
- Benefits: Generous leave, pension scheme, and employee wellbeing support.
- Other info: Flexible work hours with opportunities for professional development.
- Why this job: Make a real difference in people's lives while growing your career in a caring team.
- Qualifications: Experience in health and social care, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
About the Role
We are seeking a motivated and organised Care at Home Coordinator to support the effective delivery and continuous improvement of our Care at Home service. The postholder will play a key role in coordinating staff deployment, responsibility for scheduling and live monitoring across Care at Home, managing referrals, monitoring performance and quality, and ensuring services are delivered in line with statutory requirements, policies, and procedures.
Please note the job profile is currently under review. The responsibilities detailed below describe the changes.
Key Responsibilities
- Line manages the Scheduling team.
- Screen, prioritise and allocate referrals to Care at Home staff, ensuring appropriate and effective deployment.
- Responsible for the Scheduling of Care at Home care within the tool CM2000 by ensuring all service users are allocated Home Carers to provide their care, highlighting gaps in schedules due to absence or vacancies.
- Responsible for live monitoring the service by ensuring Home Carers are clocking in and out of visits, highlighting if visits are routinely going over or under the allocated time slot for a service user.
- Participate in case file audit activity to ensure compliance with case recording and quality standards.
- Performance manage processes to meet local improvement targets and statutory performance indicators.
- Support the ongoing development and quality monitoring of the service, driving continuous improvement.
- Respond to and undertake complaints and investigations relating to service delivery and staff conduct, making recommendations for resolution where appropriate.
- Monitor service delivery, identify trends and report on service quality issues.
- Undertake absence management processes in line with Council policies.
- Ensure all services are delivered in accordance with policies, procedures and best practice.
- Line manage Care at Home staff, including training, support, performance management and implementation of Council policies and procedures.
- Support managers with Care inspectorate activities and other service priorities.
About You
- Experience of working within health and social care services, ideally Care at Home or a similar setting.
- Knowledge of assessment, care planning and statutory performance requirements.
- Experience coordinating staff, managing workloads and meeting performance targets.
- Strong communication, organisational and problem solving skills.
- Experience dealing with complaints, quality issues or audits.
- The ability to monitor performance data and identify service improvements.
- Confidence in managing staff and applying HR policies, including absence management.
Why You’ll Love Working with Us
- Supportive team culture where your ideas and contributions are valued.
- A chance to make a real difference in people’s lives every single day.
- Opportunities for growth and development in a caring and professional environment.
- Be part of a service that’s constantly evolving to meet the needs of our community.
What is the work pattern?
Flexible work pattern – required to work weekends/evenings. The Scheduling team work between 7.30am – 10pm, 7 days a week, therefore there is a requirement for postholder to be able to work weekends/evenings to cover supervisions and carry out duties of role. Will be required to join an on call managers rota for escalation purposes.
If you’re ready to be part of something meaningful and want to work in a place where you’re truly valued, we’d love to hear from you!
Requirements
This post is considered as Regulated Work with Adults under the Protection of Vulnerable Groups (Scotland) Act 2007 and as such membership with the PVG scheme is essential. Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.
Responsibilities
The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975. Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act. In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.
The Individual WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
- Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits.
- A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year.
- Access to employee wellbeing supports including occupational health.
Care at Home Co-ordinator - WDN06499 employer: West Dunbartonshire Council
West Dunbartonshire Council is an exceptional employer, offering a supportive team culture where your contributions are genuinely valued. With a strong focus on employee growth and development, you will have the opportunity to make a meaningful impact in the lives of individuals within the community while enjoying flexible working arrangements and generous benefits, including a robust pension scheme and ample annual leave.
Contact Detail:
West Dunbartonshire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Care at Home Co-ordinator - WDN06499
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission. We want to see you shine, so practice answering common interview questions related to care coordination!
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed staff or improved service delivery in previous roles. We love to see candidates who can demonstrate their impact in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and making a difference in the community.
We think you need these skills to ace Care at Home Co-ordinator - WDN06499
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in health and social care, especially if you've worked in Care at Home or similar settings. We want to see how your skills match the key responsibilities outlined in the job description.
Showcase Your Organisational Skills:As a Care at Home Coordinator, you'll need strong organisational skills. Use your application to demonstrate how you've successfully managed workloads, coordinated staff, or improved service delivery in previous roles. We love seeing real examples!
Communicate Clearly:Strong communication is key for this role. Make sure your application is clear and concise, reflecting your ability to communicate effectively. We appreciate straightforward language that gets to the point without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Dunbartonshire Council
✨Know Your Stuff
Make sure you brush up on your knowledge of health and social care services, especially in a Care at Home context. Familiarise yourself with the statutory performance requirements and how they relate to scheduling and staff management.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've successfully coordinated staff or managed workloads in the past. Highlight any experience you have with tools like CM2000, as this will show you're prepared for the role.
✨Prepare for Scenario Questions
Expect questions about handling complaints or quality issues. Think of real-life scenarios where you’ve resolved conflicts or improved service delivery, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Leadership Style
As a Care at Home Coordinator, you'll be managing a team. Be prepared to talk about your approach to leadership, how you support and develop staff, and how you ensure compliance with policies and procedures.
