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- Tasks: Be the friendly voice helping residents with repair issues and scheduling appointments.
- Company: Join West Dunbartonshire Council, a top flexible employer focused on work-life balance.
- Benefits: Enjoy 25+ days annual leave, a strong pension scheme, and wellbeing support.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible hours available, with training provided for those new to repairs or housing.
The predicted salary is between 23615 - 25674 ÂŁ per year.
2 posts - Permanent - 35 hours per week
2 posts - Fixed Term until 29/04/2027 - 17.5 hours per week (the salary will be pro-rata'd to the part-time hours worked).
1 post - Fixed Term until 29/04/2027 - 35 hours per week
We’re looking for enthusiastic, customer‑focused individuals to join our busy Repairs Contact Centre. As the first point of contact for residents reporting repair issues, you’ll play a key role in delivering a high‑quality, responsive service that keeps our homes safe, well maintained and functioning. You’ll handle inbound calls, emails and online requests, diagnosing repair needs, scheduling appointments, and ensuring customers receive clear, accurate information. This is a fast‑paced role where no two days are the same—and your ability to stay calm, organised and solution‑focused will make all the difference.
What You’ll Be Doing:
- Answer incoming calls and queries from residents regarding repair requests.
- Capture accurate information to diagnose problems and arrange the appropriate trade or appointment slot.
- Prioritise emergency, urgent and routine repairs in line with service standards.
- Provide updates to residents on outstanding repairs and follow up with contractors where needed.
- Use internal systems to log repairs, update records and process work orders.
- Deliver excellent customer service with empathy, patience and professionalism.
- Work collaboratively with repairs teams, contractors and colleagues across the organisation.
About You
You’ll thrive in this role if you have:
- Experience in a customer contact centre or frontline customer service environment.
- Strong communication skills with an ability to stay calm under pressure.
- Good problem‑solving skills and attention to detail.
- Confidence using IT systems and learning new software.
- A positive, team‑focused attitude and a genuine commitment to helping customers.
- Experience in repairs, housing or maintenance is helpful but not essential—training will be provided.
The Individual
The successful candidate will benefit from the following:
- WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance.
- A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year.
- Access to employee wellbeing supports including occupational health & counselling if ever you need help and support.
Admin Support Assistant (Permanent & Fixed Term) (Full-Time & Part-Time) - WDN06400 employer: West Dunbartonshire Council
Contact Detail:
West Dunbartonshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Assistant (Permanent & Fixed Term) (Full-Time & Part-Time) - WDN06400
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Dunbartonshire Council. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Admin Support Assistant, especially your customer service experience.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled challenging situations in the past. This will demonstrate your ability to stay calm and organised under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Admin Support Assistant (Permanent & Fixed Term) (Full-Time & Part-Time) - WDN06400
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring your customer service experience to our Repairs Contact Centre!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in customer service settings. This will show us that you can stay calm and organised under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at West Dunbartonshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Support Assistant role. Familiarise yourself with the key responsibilities like handling calls and diagnosing repair needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to stay calm under pressure and how you’ve used empathy and patience in challenging situations.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face in the role, such as prioritising emergency repairs or dealing with difficult customers. Practising how you would approach these situations can help you demonstrate your problem-solving skills during the interview.
✨Be Ready to Discuss IT Proficiency
As the job involves using internal systems to log repairs and process work orders, be prepared to discuss your experience with IT systems. If you have any specific software knowledge, mention it, and express your willingness to learn new tools quickly.