At a Glance
- Tasks: Provide first-line tech support and resolve hardware/software issues for users.
- Company: Join West Dunbartonshire Council's innovative ICT Service Desk team.
- Benefits: Competitive salary, flexible working, generous leave, and a strong pension scheme.
- Other info: Enjoy a collaborative environment with great career progression opportunities.
- Why this job: Make a real impact while gaining exposure to diverse technologies and services.
- Qualifications: Knowledge of Windows OS, problem-solving skills, and excellent customer service.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about technology and delivering excellent customer support? West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team. As the first point of contact for ICT support, you will play a key role in resolving hardware and software issues and delivering a high-quality service to users across the organisation.
What you’ll do:
- Provide first-line support via phone, live chat and face-to-face channels
- Log, manage, and resolve incidents and service requests in line with SLAs and KPIs
- Diagnose and troubleshoot hardware, software, and device issues
- Deliver onsite support across Council locations where required
- Contribute to maintaining a reliable, secure, and cost-effective ICT service
What we’re looking for:
- Strong knowledge of Windows operating systems and common office applications
- Familiarity with mobile device management (MDM) tools
- Excellent problem-solving skills and the ability to work under pressure
- Strong communication and customer service skills
- A proactive and flexible approach to supporting users
Why join us?
- Be part of a collaborative and forward-thinking ICT team
- Gain exposure to a wide range of technologies and services across the Council
- Opportunities for training, development, and career progression
- Competitive salary and benefits, including the Local Government Pension Scheme
- Access to our flexible working scheme
Working both remotely and onsite, this role offers variety, challenge, and the opportunity to make a real impact on the delivery of ICT services across West Dunbartonshire.
The Individual WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
- Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
- A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
- Access to employee wellbeing supports including occupational health
1st Line Support Analyst (Service Desk) - WDN06575 employer: West Dunbartonshire Council
West Dunbartonshire Council is an excellent employer, offering a collaborative and forward-thinking ICT team environment where you can thrive. With a strong commitment to employee development, competitive benefits including a generous pension scheme, and a focus on work-life balance through flexible working options, this role as a 1st Line Support Analyst provides the opportunity to make a meaningful impact while advancing your career in technology.
Contact Details:
West Dunbartonshire Council Recruitment Team
