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- Tasks: Deliver top-notch customer service in dining areas, including restaurants and bars.
- Company: Join Nirvana Spa and Leisure Ltd, a leader in hospitality and wellness.
- Benefits: Enjoy perks like gym membership, discounts, and paid breaks.
- Why this job: Be part of a dynamic team that values flexibility and guest satisfaction.
- Qualifications: Must be 18+ with a passion for hospitality and strong communication skills.
- Other info: Consider travel arrangements as we're not on a public transport route.
The predicted salary is between 18000 - 24000 £ per year.
Overall aim of the job:
The Food & Beverage Assistant is responsible for providing exceptional customer service to guests in the hotels dining areas, including restaurants, bars, room service, and event spaces.
They will work closely with other team members to ensure guests receive a high-quality dining experience that meets the hotels standards.
Were seeking individuals with excellent communication skills, a positive and approachable attitude, flexibility and a strong work ethic. If thats you apply now to join us!
Requirements:
Applicants must be 18 or over due to the requirement of selling alcohol.
Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.
Key Responsibilities:
- Greet and engage guests, delivering top-tier customer service.
- Process transactions efficiently, including cash, credit/debit card payments, and membership cards.
- Perform opening and closing procedures for shifts.
- Upsell food, drinks, and snacks to maximise revenue.
- Maintain a clean and welcoming restaurant environment during and after service.
- Demonstrate thorough knowledge of the menu to assist with recommendations.
- Comply with licensing regulations.
- Adapt to various responsibilities as needed.
Skills & Competencies:
- Passionate about hospitality and guest service.
- Attention to detail and high standards of presentation.
- Strong team player with a flexible, adaptable approach.
- Effective interpersonal communication skills.
- Professional demeanour in all aspects of work.
What well offer you:
- Full Membership to Nirvana Spa and Gym 108
- Life Assurance (4 x Annual Salary)
- Medical Cash plan *
- Thrive Mental Health App
- Complimentary guest passes
- Discounts on selected products
- Company sick pay *
- Recognition & reward company days out
- Paid breaks
- Employee Referral Scheme
(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.
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Food and Beverage Assistant employer: West Court Retreat
Contact Detail:
West Court Retreat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Familiarize yourself with the menu and drink offerings at West Court Retreat. Being knowledgeable about what you’re serving will not only help you make recommendations but also show your passion for hospitality during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you develop a positive and approachable attitude, which is essential for providing exceptional customer service.
✨Tip Number 3
Since West Court Retreat is not on a public transport route, plan your travel arrangements in advance. Showing that you have considered how to get to work demonstrates your commitment and reliability.
✨Tip Number 4
Highlight your flexibility and adaptability in previous roles. Be ready to share examples of how you’ve successfully handled various responsibilities, as this aligns with the key competencies they are looking for.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your experience in providing exceptional customer service. Use specific examples that showcase your communication skills and positive attitude, as these are key for the Food & Beverage Assistant role.
Show Flexibility and Teamwork: Demonstrate your ability to work well in a team and adapt to various responsibilities. Mention any previous roles where you had to be flexible or collaborate with others to achieve a common goal.
Detail Relevant Experience: Include any past experience in hospitality or food and beverage services. Highlight your knowledge of menu items and your ability to upsell products, as this will align with the job's key responsibilities.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at West Court Retreat
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you provided exceptional customer service, as this aligns with the role's focus on guest satisfaction.
✨Demonstrate Communication Skills
Since effective interpersonal communication is key, practice clear and friendly communication. Be prepared to discuss how you've successfully engaged with guests in previous roles or situations.
✨Know the Menu
Familiarize yourself with common food and beverage items that might be served at the establishment. Being able to discuss menu items and make recommendations will show your preparedness and attention to detail.
✨Highlight Flexibility and Teamwork
Prepare examples that showcase your ability to adapt to various responsibilities and work well within a team. This will demonstrate that you can thrive in a dynamic environment, which is essential for this role.
