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- Tasks: Provide excellent customer service and manage reception duties effectively.
- Company: Join West College Scotland, a modern and inclusive college with award-winning digital initiatives.
- Benefits: Enjoy 45 days holiday, flexible working, and a supportive wellbeing team.
- Why this job: Be part of a dynamic team in a role that values diversity and personal growth.
- Qualifications: Experience in customer service and strong IT skills are essential.
- Other info: This is a temporary position until November 2025, with opportunities for hybrid work.
The predicted salary is between 24817 - 27902 £ per year.
West College Scotland is modern, inclusive, ambitious and innovative. Winners of multiple awards, including The Herald’s Top Employer Award for our pioneering use of Digital Technologies, we are one of the largest Regional Colleges in Scotland with campuses in Clydebank, Greenock and Paisley. We deliver exceptional learning and vocational training opportunities to the West of Scotland region.
The successful candidate will provide excellent customer service and an effective reception service for all customers. They will manage first aid and emergency calls effectively and in accordance with College procedures, as well as observing and implementing College procedures in respect of Data Protection and Health and Safety.
You will have experience of providing a frontline information/reception/telephony service, as well as experience of providing excellent customer service. It is essential that you can demonstrate the sensitivity, tact, diplomacy and integrity required in the post. You must have competent IT skills, excellent inter-personal skills, and a customer-focused approach to work. You will answer and process all calls courteously and effectively and record and forward all enquiries (e.g. telephone, voicemail, email) timeously to relevant College departments and staff in accordance with College procedures.
At West College Scotland, we are ambitious about Equality, Diversity, and Inclusion. If you have the right skills and qualifications for the job, we want to hear from you. We encourage applications from all candidates regardless of age, disability - visible and non-visible including neurodiversity, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
This is an excellent opportunity to join one of Scotland’s sector-leading colleges. The College offers an outstanding benefits package including:
- Generous holiday entitlement - 45 days holiday (pro-rata) (including bank & public holidays).
- Membership of the Local Government Pension Scheme.
- Enhanced maternity, paternity and adoption leave pay (subject to eligibility).
- Opportunities for hybrid/home working, where appropriate.
- Flexible working opportunities.
- Access to a dedicated wellbeing team and a 24/7 confidential employee assistance programme.
- Support to enhance your skills through a variety of methods including online learning, coaching and self-directed study.
Full details of the skills and qualifications required can be found on the employee specification. Closing date for all completed applications is Friday 25th April 2025.
Campus Receptionist employer: West College Scotland
Contact Detail:
West College Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Receptionist
✨Tip Number 1
Familiarise yourself with the college's values and mission. Understanding what West College Scotland stands for will help you align your responses during any interviews or discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Since the role requires excellent interpersonal skills, consider volunteering or taking part-time roles that involve direct interaction with customers to build your confidence.
✨Tip Number 3
Brush up on your IT skills, especially those relevant to reception duties. Familiarity with common software used in reception settings can give you an edge, so consider online tutorials or courses to enhance your proficiency.
✨Tip Number 4
Network with current or former employees of West College Scotland. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Campus Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Campus Receptionist position. Highlight key skills such as customer service, IT proficiency, and communication skills in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in reception or customer service roles. Use specific examples that demonstrate your ability to handle enquiries and provide excellent service, as mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the college. Mention how your skills align with their values of equality, diversity, and inclusion, and express your commitment to providing exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at West College Scotland
✨Showcase Your Customer Service Skills
As a Campus Receptionist, excellent customer service is key. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your ability to manage inquiries effectively.
✨Familiarise Yourself with College Procedures
Understanding the college's procedures regarding data protection and health and safety is crucial. Research these areas beforehand so you can discuss them confidently during the interview.
✨Demonstrate Your IT Competence
Since the role requires competent IT skills, be ready to discuss your experience with various software and systems. You might even want to mention any specific tools you've used that could be relevant to the position.
✨Exhibit Sensitivity and Diplomacy
The job requires tact and integrity. Think of scenarios where you've had to handle sensitive information or situations delicately, and be prepared to share these examples to highlight your interpersonal skills.
