Software Operations Administrator - Maternity Cover

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

Join our team in a varied and fast-paced support role where you'll be at the heart of delivering exceptional service to our Westcoast partners. You'll provide essential operational and administrative support, responding to partner needs while ensuring processes run smoothly and efficiently. Success in this role comes from having excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities in a dynamic environment.

Your Day-to-Day Responsibilities Will Include:

• Processing Microsoft orders accurately, maintaining a target of 99% order accuracy.
• Navigating and working across a variety of vendor portals.
• Setting up contracts and maintaining accurate internal records.
• Proactively chasing outstanding customer orders to ensure timely completion.
• Logging licence change requests and carrying out a range of administrative tasks.
• Managing customer order cancellations in a professional and timely manner.
• Responding to general order enquiries and communicating with customers via phone and email.
• Producing and maintaining backorder reports.
• Collaborating with Software Licensing Specialists and other Internal departments to ensure orders are completed successfully.
• Keeping your knowledge up to date with Microsoft software licensing programmes and processes.
• Reporting directly to the Head of Product.

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Previous Microsoft Open Licensing experience is desirable, but not essential.
• Previous administration experience is advantageous, but not essential.
• A good working knowledge of Microsoft Excel and Outlook.
• The ability to adapt to changing priorities and manage your workload effectively during busy periods.
• Exceptional attention to detail and accuracy.
• Strong written communication, grammar and numerical skills.
• Excellent organisational and time management skills.
• A self-motivated, proactive approach with a willingness to learn and develop.
• Strong interpersonal skills with the ability to build positive working relationships across teams and with customers.

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).

Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.

Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next? If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins). Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.