At a Glance
- Tasks: Support contract services and renewals in a fast-paced tech environment.
- Company: Join Westcoast, a leading distributor of top IT brands.
- Benefits: Enjoy 25 days holiday, wellbeing support, and a generous benefits package.
- Other info: Be part of a dynamic team with social events and community connection.
- Why this job: Kickstart your career in the IT industry with growth opportunities.
- Qualifications: Administration experience and strong communication skills preferred.
The predicted salary is between 25000 - 32000 £ per year.
At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!
Working within the Technology Solutions Services Team you will provide support across all aspects of the Contract Services Business. Each of the key responsibilities is broad and there is plenty to learn, no two days are the same in such a fast-paced business! Adapting to customer and managerial requirements are common practice and key to the role. The successful candidate will demonstrate commitment, focus, excellent attention to detail and good team ethic. This is an excellent opportunity to join a well-established team with big growth targets.
The role would suit someone with an interest in technology, with previous experience of working with contract services and/or renewals being preferred but not essential. If you join us, this is what your day to day will look like:
- Working from various inboxes to help with processing contract support orders and quoting smaller renewals.
- Main vendors are HPE, Dell, Lenovo & Third-Party services.
- This consists of various responsibilities:
- Part Number Creation
- Order loading (Internal & External)
- Renewal quotes
- Contract Amendments
- Pipeline Reports
- Conference Calls
- Sale & Customer Support
- Cancellations & Credits
To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:
- Previous experience in an administration role
- Building good working relationships with internal departments, resellers and vendor
- Must be well organised and have good eye for detail
- Able to work well under pressure
- Excellent MS Office application skills
- Effective and Confident Communicator – Clear and concise written and spoken communication skills
- Confident decision maker
This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins). Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Renewals Administrator employer: West Coast
At Westcoast, we pride ourselves on being an innovative and inclusive employer that values teamwork and the diverse talents of our people. Located in Theale, our vibrant work culture fosters personal and professional growth through extensive training opportunities and a generous benefits package, including wellbeing support and a fully equipped gym. Join us to turn your passion into a rewarding career in the fast-paced IT distribution environment, where you can build lasting relationships and thrive within a Sunday Times Top Track 100 company.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West Coast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West Coast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West Coast:Your cover letter is your chance to shine! Tell us why you want to work at West Coast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West Coast!
How to prepare for a job interview at West Coast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
