At a Glance
- Tasks: Manage customer orders from receipt to delivery, ensuring smooth operations.
- Company: Join Westcoast, a leading distributor of global IT brands.
- Benefits: Competitive salary, 25 days holiday, and extensive wellbeing support.
- Other info: Enjoy social events and opportunities for professional growth.
- Why this job: Gain valuable experience in the IT sector while developing your career.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 33750 - 41250 £ per year.
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!
What is the role?
Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost.
You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment. The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
If you join us, this is what your day to day will look like:
- Managing the customer order process from receipt of order through to shipment and delivery
- Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
- Stock Management - Liaising with product management and re-allocating stock to ensure max. fill rate
- Resolving delivery problems and communicating any delays to the customer DC’s
- Communicating stock availability and lead time information to customers
- Forecast Management
- Attending Conference Calls. Preparing meeting files and distributing meeting minutes
- Resolving customer queries and complaints quickly and courteously
- Reporting on customer stock and sales
- Supporting the External Account Managers
- Undertaking ad hoc company projects as required
Is this the role for you?
To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:
- Proactive, commercially minded individual with excellent communication skills.
- Motivated and proactive, able to work under pressure both independently and as part of a team.
- Strong interpersonal skills with an ability to develop strong business relationships.
- Able to work effectively under pressure and with changing priorities and workload.
- Excellent attention to detail
- Advanced Excel skills
- Experience or knowledge of supply chain/logistics would be beneficial
What will we do for you?
This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.
We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.
We offer competitive salary package including bonus.
We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts. You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.
Our teams enjoy many social and charitable events throughout the year.
What’s next?
If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins). Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Operations Coordinator employer: West Coast
At Westcoast, we pride ourselves on being an innovative and inclusive employer that values teamwork and the diverse talents of our people. Located in Theale, our vibrant work culture fosters personal and professional growth through extensive training opportunities and a generous benefits package, including wellbeing support and a fully equipped gym. Join us to turn your passion into a rewarding career in the fast-paced IT distribution environment, where you can build lasting relationships and thrive within a Sunday Times Top Track 100 company.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like West Coast and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at West Coast!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like West Coast keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to West Coast:This is your chance to really connect with the team at West Coast. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at West Coast
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with West Coast.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show West Coast that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at West Coast. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
