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- Tasks: Support frontline teams and manage logistical tasks in a dynamic environment.
- Company: Join Avanti West Coast, a diverse team committed to operational excellence.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension scheme.
- Other info: Flexible hours required; embrace your individuality in a supportive workplace.
- Why this job: Be the heartbeat of operations, making a real impact every day.
- Qualifications: Proactive individuals with strong organisational skills; customer service experience is a plus.
Onboard Route Support- 21 hours per week contract-Wolverhampton
Onboard Route Support- 21 hours per week contract-Wolverhampton
2 weeks ago Be among the first 25 applicants
We have an exciting opportunity for an Onboard Route Support based at Wolverhampton- working 3 days a week- 21 hour contract
Are you a proactive, organised individual who thrives in a fast-paced environment? We’re looking for someone just like you to join our Wolverhampton team in a vitalRoute Supportrole, working closely with our On-Board colleagues.
This is more than just a desk job, you’ll be the heartbeat of our operations, ensuring smooth communication, timely support, and a consistent presence for our frontline teams. Together, we’ll make sure the right people are in the right place, doing the right thing.
What You’ll Be Doing
- Supporting our frontline teams with day-to-day operational needs.
- Ensuring safety-critical notices and essential equipment are always up to date.
- Acting as a key link between management and frontline colleagues.
- Managing logistical tasks and adapting to shifting priorities.
- Maintaining confidentiality while juggling multiple responsibilities.
What You’ll Bring
- A self-starter with strong organisational and people skills.
- Someone who thrives under pressure and enjoys variety.
- Experience in customer service, admin, or HR is a bonus.
- Confidence using Microsoft Office and business systems.
Flexibility is key. While the role is primarily office-based, you may be needed during unsocial hours or weekends to support our 24/7 operation.
For a full breakdown of responsibilities, please refer to the role profile here
What’s In It for You?
- Final Salary Pension Scheme
- Free Travelon Avanti West Coast for you and your family
- 75% Off Leisure Travelwith other train operators
- 30 Days Holiday, increasing to 37 with service (including bank holidays) – pro rata for any part time roles
- 10 Free Journeyswith other First Group train services
Ready to make a difference? Apply today and help us keep our operations running smoothly.
Please note: We may close this advert early if we receive a strong response, so we encourage you to apply as soon as possible.
Be You. With Us.
AtAvanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.
We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in.Your individuality is what makes us better.
We celebrate it, we respect it and we put it to great use.
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Onboard Route Support- 21 hours per week contract-WolverhamptonNew employer: West Coast Partnership
Contact Detail:
West Coast Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Route Support- 21 hours per week contract-WolverhamptonNew
✨Tip Number 1
Familiarise yourself with the operations of Avanti West Coast. Understanding their services and how the Onboard Route Support role fits into the bigger picture will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current employees or those in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your organisational skills and ability to manage multiple tasks effectively. Prepare examples from your past experiences that showcase your ability to thrive under pressure, as this is a key requirement for the role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work during unsocial hours. This shows your commitment to supporting the 24/7 operation and aligns with the company's needs for the role.
We think you need these skills to ace Onboard Route Support- 21 hours per week contract-WolverhamptonNew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service, administration, or HR. Emphasise your organisational skills and ability to thrive under pressure, as these are key for the Onboard Route Support role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed logistical tasks or supported teams in previous positions, showcasing your proactive nature.
Highlight Flexibility: Since the role may require working during unsocial hours or weekends, make sure to mention your flexibility in your application. This shows that you understand the demands of the position and are willing to adapt.
Showcase Communication Skills: As a key link between management and frontline colleagues, it's important to demonstrate your strong communication skills. Include examples of how you've effectively communicated in past roles, whether through written reports or verbal interactions.
How to prepare for a job interview at West Coast Partnership
✨Show Your Organisational Skills
As the role requires strong organisational abilities, be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to prioritise and adapt to changing circumstances.
✨Demonstrate Proactivity
This position values proactive individuals. Share instances where you took the initiative to solve a problem or improve a process. This will show that you're not just reactive but can anticipate needs and act accordingly.
✨Emphasise Communication Skills
Since you'll be acting as a key link between management and frontline colleagues, it's crucial to demonstrate your communication skills. Prepare to discuss how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Be Flexible and Adaptable
Flexibility is key for this role, so be ready to talk about times when you've had to adjust your plans or work outside of normal hours. Showing that you're willing to go the extra mile will make you a standout candidate.