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For Companies At a Glance
- Tasks: Join our team as a Customer Service Assistant, providing top-notch service to travellers.
- Company: Avanti West Coast is dedicated to elevating customer experiences on the railway.
- Benefits: Enjoy free travel, a pension plan, and up to 37 days holiday!
- Why this job: Make a real impact on customers' journeys while working in a fun, dynamic environment.
- Qualifications: No experience needed, just a positive attitude and great communication skills.
- Other info: Training provided; join our Talent Bank for future opportunities!
Overview
Onboard Customer Service Assistant – Weekend Only – Talent Pool Euston
Our Onboard team at Euston are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants. Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are raising the bar on providing excellent customer service across the communities we serve. No two days on the railway are the same, with over 500,000 customers travelling on our network weekly, our Customer Service Assistants play a vital role in making a difference to our customers journey whether that is selling them refreshments from the Onboard shop or delivering an exceptional in-seat service of our wonderful range of food and drinks in First Class. In this role you will have a chance to share your spark and make our customers experience memorable as they travel across the network. This is an important role for us, so we really need the right person. We don\\\’t just want someone who can answer questions, we want a team player who can help customers on their way with a cheerful smile.
To excel in this role, you will have:
Responsibilities
- Provide a high level of excellent customer service at all times.
- Assist customers with inquiries and help them on their journey.
- Support operations by selling refreshments from the onboard shop and delivering in-seat service in First Class where applicable.
- Be a proactive team player who contributes to a positive customer experience.
Qualifications
- The ability to always provide a high level of excellent customer service.
- Excellent attention to detail with the ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Excellent communication skills.
Additional information
All training will be provided. If successful with your application you will be placed in a Talent Bank and offered a role as and when they arise. Please do not apply if you have applied in the last 6 months.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operator fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Please upload a CV as part of your application.
At Avanti West Coast, we value the differences that make each of us outstanding. Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, including race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We are committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and differences are encouraged, recognised, accepted and put to good use.
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Onboard Customer Service Assistant - Weekend Only - Talent Pool Euston employer: West Coast Partnership
Contact Detail:
West Coast Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant - Weekend Only - Talent Pool Euston
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values and customer service philosophy. Understanding their commitment to excellent customer service will help you align your approach during any interviews or discussions.
✨Tip Number 2
Prepare to showcase your interpersonal skills. Since this role requires a cheerful and proactive attitude, think of examples from your past experiences where you made a positive impact on someone's day.
✨Tip Number 3
Research common customer service scenarios that might occur on trains. Being able to discuss how you would handle specific situations can demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of Avanti West Coast if possible. They can provide insights into the company culture and what it takes to succeed in the Customer Service Assistant role.
We think you need these skills to ace Onboard Customer Service Assistant - Weekend Only - Talent Pool Euston
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise any previous experience you have in customer service roles. Use specific examples that showcase your ability to provide excellent service and how you contributed positively to customers' experiences.
Show Enthusiasm: In your application, express your passion for customer service and your excitement about the opportunity to work with Avanti West Coast. Use positive language that reflects your eagerness to make a difference in customers' journeys.
Tailor Your CV: Customise your CV to align with the job description. Highlight skills such as problem-solving, attention to detail, and teamwork, which are crucial for the Onboard Customer Service Assistant role.
Include Relevant Skills: Mention any relevant skills that would make you a great fit for this position, such as communication skills, a proactive approach, and the ability to think on your feet. These qualities are essential for providing high-level customer service.
How to prepare for a job interview at West Coast Partnership
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about making a positive impact on their journey.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet or solve problems quickly. The interviewers will be looking for candidates who can handle unexpected challenges with a positive attitude, so highlight any relevant experiences.
✨Emphasise Teamwork
As a Customer Service Assistant, being a proactive team player is crucial. Be ready to talk about your experiences working in teams and how you contribute to a positive atmosphere. This will show that you understand the importance of collaboration in providing great service.
✨Practice Your Communication Skills
Excellent communication is key in this role. Before the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions to showcase your ability to engage with customers effectively.