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- Tasks: Be a friendly face at Coventry Station, helping customers with their travel needs.
- Company: Join Avanti West Coast, a leading transport provider connecting communities across the West Coast.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday!
- Why this job: Make a real difference in people's journeys while working in a supportive, inclusive team.
- Qualifications: No specific experience required, just a passion for customer service and a positive attitude.
- Other info: This is an entry-level, full-time role with various contracts available.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Welcome Host – Talent Bank – Coventry role at West Coast Partnership Development
1 day ago Be among the first 25 applicants
Join to apply for the Welcome Host – Talent Bank – Coventry role at West Coast Partnership Development
We are recruiting for a Welcome Hosts at Coventry Station!
Do you have a passion and take pride in delivering excellent customer service?
Do you get a buzz from making a difference to others?
At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?
Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
What are the essentials of the job?
- Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way.
- Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
- Assist customers with their travel needs, ensuring concise and accurate information is provided.
- Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
- Provide assistance and information to customers use your initiative and empowerment when finding solutions to customers and other people\’s problems.
If you are successful you\’ll be placed in a Talent Bank. Various contracts available.
Interested? Take a look at Role Profile
As well as working with a fantastic team you will also receive: –
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close-knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values
Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
Committed– We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
Integrity– We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
Ambitious– We strive to be the best and are curious to new ways of working within our business and the wider industry.
Authentic– We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications
Please upload a CV with your application.
We reserve the right to withdraw this advert at any time due to high volumes of applications
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Welcome Host - Talent Bank - CoventryNew employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - Talent Bank - CoventryNew
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values and mission. When you understand what they stand for, you can tailor your conversations during interviews to reflect your alignment with their commitment to customer service and community connection.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will help you demonstrate your passion for helping others when you meet the hiring team.
✨Tip Number 3
Network with current or former employees of Avanti West Coast. They can provide valuable insights into the company culture and expectations, which can help you prepare better for interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Be ready to discuss how you would handle specific customer service challenges. Think of examples from your past experiences where you made a difference, as this will showcase your initiative and problem-solving skills during the interview process.
We think you need these skills to ace Welcome Host - Talent Bank - CoventryNew
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Welcome Host position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to make a difference. Mention specific values of Avanti West Coast that resonate with you, such as integrity and commitment, and explain how you embody these values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in customer service.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Avanti West Coast.
✨Demonstrate Effective Communication Skills
Since the role involves communicating with both customers and team members, practice clear and concise communication. Be prepared to discuss how you would handle various customer scenarios, especially during service disruptions.
✨Emphasise Safety Awareness
Safety is a top priority in this role. Be ready to talk about how you ensure personal safety and the safety of others in a busy environment. Mention any relevant training or experiences that highlight your commitment to safety.
✨Be Authentic and Genuine
Avanti West Coast values authenticity, so be yourself during the interview. Share your true motivations for wanting to work as a Welcome Host and how you can contribute to creating a welcoming atmosphere for customers.
