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- Tasks: Be the friendly face at Stockport Station, ensuring customers have a safe and enjoyable journey.
- Company: Join Avanti West Coast, a leading transport provider dedicated to excellent customer service.
- Benefits: Enjoy free travel, a generous holiday allowance, and a final salary pension.
- Why this job: Make a real difference in people's journeys while being part of an inclusive and diverse team.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Successful candidates will join a Talent Bank with various contract options available.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for Welcome Hosts at Stockport Station! Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? At Avanti West Coast, it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve.
No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Welcome Hosts are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role, you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be you!
What are the essentials of the job?
- Working with the On Board and Station teams to provide our customers with a safe, relaxing journey in a welcoming, friendly and professional way.
- Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
- Assist customers with their travel needs, ensuring concise and accurate information is provided.
- Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
- Provide assistance and information to customers using your initiative and empowerment when finding solutions to customers and other people's problems.
If you are successful, you'll be placed in a Talent Bank. Various contracts available.
As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values
- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Please upload a CV with your application.
Welcome Host - Stockport - Talent Bank employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - Stockport - Talent Bank
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values: Passionate, Committed, Integrity, Ambitious, and Authentic. When you understand these values, you can tailor your conversations and interactions to reflect them, showing that you're a great fit for the team.
✨Tip Number 2
Research common customer service scenarios in a railway setting. Being prepared with examples of how you've handled similar situations can demonstrate your ability to provide excellent customer service and problem-solving skills during any interviews or discussions.
✨Tip Number 3
Network with current or former employees of Avanti West Coast if possible. They can provide insights into the company culture and expectations, which can help you align your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss how you would handle service disruptions or emergencies. This role requires quick thinking and effective communication, so having a clear strategy in mind will showcase your readiness to tackle challenges head-on.
We think you need these skills to ace Welcome Host - Stockport - Talent Bank
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Avanti West Coast is looking for in a Welcome Host. Tailor your application to highlight how your skills and experiences align with their values of passion, commitment, integrity, ambition, and authenticity.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your drive to make a difference. Use specific examples from your past experiences to demonstrate how you embody the qualities they seek.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that showcase your ability to provide excellent customer service, work in a team, and handle challenging situations. Be sure to include any relevant training or certifications.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and personal statement. Check for spelling and grammatical errors, and ensure that your documents are clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Avanti West Coast.
✨Demonstrate Integrity
Prepare to discuss situations where you had to make tough decisions or take responsibility for your actions. Highlight how you maintained integrity in those moments, as this is a key value for the company.
✨Be Authentic
Avanti West Coast encourages candidates to be their true selves. During the interview, let your personality shine through and share personal stories that reflect your genuine character and approach to customer interactions.
✨Prepare for Scenario Questions
Expect questions about how you would handle various customer service scenarios, especially during disruptions or emergencies. Think through potential situations and how you would use your initiative to provide solutions, ensuring customer safety and satisfaction.
