Team Leader - Wigan and Warrington - Talent Bank

Our Stations team at Warrington and Wigan are recruiting for the Team Leader – Talent Bank.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?

We’re looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve.

With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.

This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.

As a Team Leader You Will

• Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
• Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
• Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
• Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.

We’re looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively.

In this role you can bring your AUTHENTIC self. We want you to be you!

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Take a look at the full Role Profile here.

Apply now to join our team and make a difference at Avanti West Coast.

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values

Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.