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- Tasks: Deliver excellent customer service and assist travellers at Stoke On Trent station.
- Company: Join Avanti West Coast, a leader in customer experience and operational excellence.
- Benefits: Free travel, competitive holiday allowance, and a final salary pension.
- Why this job: Make a real difference to customers while working in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Diverse and inclusive workplace where your individuality is celebrated.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting Welcome Hosts for our Stoke On Trent Talent Bank. Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
What are the essentials of the job?
- Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way.
- Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
- Assist customers with their travel needs, ensuring concise and accurate information is provided.
- Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
- Provide assistance and information to customers using your initiative and empowerment when finding solutions to customers and other people's problems.
If you are successful you will be placed in a Talent Bank. Various contracts available.
As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
Be You. With Us.
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values
- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Please upload a CV with your application.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Welcome Host - Stoke On Trent - Talent Bank in Stoke-on-Trent employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - Stoke On Trent - Talent Bank in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your approach during interviews and show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Welcome Host, you'll need to interact with a variety of customers. Role-play scenarios with friends or family to build confidence in providing information and assistance effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even tips on the interview process. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from Avanti West Coast. Don’t miss out on your chance to shine!
We think you need these skills to ace Welcome Host - Stoke On Trent - Talent Bank in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for customer service in your application. We want to see that you genuinely care about making a difference for our customers, so share any relevant experiences that showcase this.
Be Authentic: Don’t be afraid to let your personality shine through in your application. At StudySmarter, we value authenticity, so be yourself and show us what makes you unique!
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Welcome Host role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at West Coast Partnership Development
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer or solved a tricky problem. Be ready to share these examples, as they’ll show your passion for delivering excellent service.
✨Show Your Passion
Avanti West Coast is all about passion and integrity. During the interview, let your enthusiasm shine through! Talk about why you love helping people and how you can make a difference in their travel experience. This will resonate with the interviewers.
✨Be Prepared for Scenarios
Expect to be asked about how you'd handle specific situations, especially during service disruptions or emergencies. Think through some potential scenarios and how you would respond. This shows that you’re proactive and ready to keep customers safe and informed.
✨Embrace Your Authentic Self
Avanti West Coast values authenticity, so don’t be afraid to be yourself in the interview. Share your unique experiences and perspectives. This not only makes you memorable but also aligns with their commitment to diversity and inclusion.