At a Glance
- Tasks: Make real-time decisions to keep train services running smoothly and safely.
- Company: Join Avanti West Coast, a diverse team committed to excellence in rail transportation.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Other info: Shift work required; must live within 60 minutes of Birmingham New Street Station.
- Why this job: Be a key player in a fast-paced environment that impacts thousands of journeys daily.
- Qualifications: No railway experience needed; strong problem-solving and communication skills are essential.
The predicted salary is between 28800 - 43200 € per year.
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Route Controller: Real-Time Decisions. Real Impact. Join Our Control Centre Team
As a Route Controller, you’ll be at the center of the action, making real-time decisions that keep our train services running smoothly for both customers and colleagues. You’ll be the go-to person for operational communication, ensuring every move is safe, compliant, and customer-focused, while also keeping an eye on the financial impact of your choices.
Route Controller: Real-Time Decisions. Real Impact. Join Our Control Centre Team
As a Route Controller, you’ll be at the center of the action, making real-time decisions that keep our train services running smoothly for both customers and colleagues. You’ll be the go-to person for operational communication, ensuring every move is safe, compliant, and customer-focused, while also keeping an eye on the financial impact of your choices.
When disruption hits, you’ll step up as a key player, working closely with our Resources team to bring services back on track quickly and effectively. Your ability to think fast and act smart will make a real difference to thousands of journeys every day.
Tech-savvy? Great. New to railway systems? No problem. Experience with tools like TRUST, Tyrell IO, Darwin, Web Gemini, Crews for Genius, and CCF is a bonus but not a deal-breaker. We’ll give you all the training you need to succeed.
Required
Control posts operate 24 hours a day and involve shift work, therefore nights, shift and weekend working is required along with a positive can-do demeanour to sophisticated problem solving. You:
- Must be willing to work nights
- Must be available for 06:00 starts and 22:00 finishes
- Must be available to work weekends
- Must live within 60 minutes commute of Birmingham New Street Station
- Good understanding of the rail industry and passenger train operations
- Experience in using IT systems to manage train operations
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and to meet deadlines
If successful, you’ll be placed in our Talent Pool and offered a position as vacancies arise. Candidates may remain in the pool for up to 12 months.
Benefits Include
- Final salary pension
- Free travel on Avanti West Coast for you, spouse/partner and dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced and everyone is supported to thrive.
We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.
We celebrate it, we respect it and we put it to great use.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Accounting/Auditing and FinanceIndustries
Rail Transportation
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#J-18808-LjbffrRoute Controller - Talent PoolNew in Birmingham employer: West Coast Partnership Development
At Avanti West Coast, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every Route Controller plays a crucial role in ensuring smooth train operations. With comprehensive training, a commitment to diversity, and generous benefits including free travel and a final salary pension, we foster a culture that values individuality and supports employee growth. Join us in Birmingham, where your contributions will make a real impact on thousands of journeys every day.
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Route Controller - Talent PoolNew in Birmingham
✨Tip Number 1
Familiarise yourself with the rail industry and passenger train operations. Understanding the basics of how train services run will give you a solid foundation to build upon during your interview.
✨Tip Number 2
Brush up on your problem-solving skills. As a Route Controller, you'll need to think quickly and effectively under pressure, so practice scenarios where you have to make fast decisions.
✨Tip Number 3
Enhance your communication skills. Being the go-to person for operational communication means you need to convey information clearly and effectively, so consider joining workshops or online courses to improve in this area.
✨Tip Number 4
Network with current or former employees in the rail industry. They can provide valuable insights into the role and the company culture, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Route Controller - Talent PoolNew in Birmingham
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Route Controller position. Understand the key responsibilities and required skills, such as problem-solving, communication, and IT system proficiency.
Tailor Your CV:Customise your CV to highlight relevant experience in the rail industry or similar fields. Emphasise your analytical skills and any experience with operational communication or decision-making under pressure.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the requirements, particularly your ability to work in a fast-paced environment and your commitment to safety and compliance.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Coast Partnership Development
✨Understand the Rail Industry
Make sure you brush up on your knowledge of the rail industry and passenger train operations. Being able to discuss current trends or challenges in the sector will show your genuine interest and understanding of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems under pressure. The interviewers will be looking for your ability to think quickly and make effective decisions, so having specific scenarios ready can really help.
✨Showcase Your Communication Skills
As a Route Controller, communication is key. Be ready to explain how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your interpersonal skills and ability to work as part of a team.
✨Be Ready for Shift Work Questions
Since the role involves shift work, be prepared to discuss your availability and willingness to work nights and weekends. Showing a positive attitude towards flexible working hours will demonstrate your commitment to the role.
