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For Companies At a Glance
- Tasks: Greet and assist customers, provide travel guidance, and manage queues at Euston station.
- Company: Join Avanti West Coast, a leading transport provider connecting communities across the West Coast.
- Benefits: Enjoy free travel for you and your family, discounts, holiday entitlement, and a final salary pension.
- Why this job: Make a real difference in customer service while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your passion for excellent customer service!
- Other info: This role is a 12-month secondment, exclusively for current Avanti West Coast employees.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Pre Boarder - Euston - 12 month Secondment role at West Coast Partnership Development. This role is only open to current Avanti West Coast Employees. External candidates applying for internal-only roles will not be considered.
About the Role
Our stations team at London Euston is looking for an enthusiastic Customer Service Assistant - Pre Boarder to join us. At Avanti West Coast, we aim to be the transport of choice, connecting communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a difference? Then this is your opportunity!
As a Customer Service Assistant - Pre Boarder, you will:
- Greet customers at the pre-boarding podium and provide assistance and information.
- Accompany vulnerable customers on board trains.
- Be visible and proactive in customer interactions.
- Assist with travel guidance, ticket purchases, and timetable inquiries.
- Help manage queues and support customers using ticket machines.
Full training will be provided. You will also receive benefits such as a final salary pension, free travel for you and your family, privilege travel discounts, holiday entitlement, and free journeys on other First Group Train Operators.
Our Values
We are committed to building a diverse and inclusive workforce that values differences and encourages authenticity, trust, and openness. Our core values are:
- Passionate
- Committed
- Integrity
- Ambitious
- Authentic
Additional Information
- Seniority level: Entry level
- Employment type: Contract
- Job function: Other
- Industry: Rail Transportation
Referrals increase your chances of interviewing at West Coast Partnership Development by 2x. Apply now and make a difference with Avanti West Coast!
Pre Boarder - Euston - 12 month Secondment employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Boarder - Euston - 12 month Secondment
✨Tip Number 1
Make sure to familiarise yourself with Avanti West Coast's values and mission. Understanding their commitment to customer service and community connection will help you align your responses during any discussions or interviews.
✨Tip Number 2
Network with current employees at Avanti West Coast, especially those in customer service roles. They can provide insights into the company culture and what it takes to excel as a Pre Boarder.
✨Tip Number 3
Prepare to demonstrate your customer service skills in real-time scenarios. Think of examples from your past experiences where you successfully assisted customers, particularly in high-pressure situations.
✨Tip Number 4
Show your enthusiasm for the role by expressing your passion for helping others. Highlight any relevant volunteer work or experiences that showcase your commitment to customer service and community engagement.
We think you need these skills to ace Pre Boarder - Euston - 12 month Secondment
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Pre Boarder position. Highlight key skills such as customer service, integrity, and ambition in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your passion for helping others.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you embody the values of Avanti West Coast, such as being passionate and committed.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns with the company's values.
✨Demonstrate Integrity and Authenticity
Be honest and genuine in your responses. The company values integrity and authenticity, so it's important to showcase your true self and how you align with these principles in your work ethic and interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various customer service scenarios, especially those involving vulnerable customers. Think of past experiences where you successfully managed similar situations and be ready to discuss them.
✨Research the Company and Its Values
Familiarise yourself with Avanti West Coast's mission and core values. Understanding their commitment to connecting communities and providing exceptional service will help you tailor your answers and demonstrate your alignment with their goals.
