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For Companies At a Glance
- Tasks: Join our onboard team to enhance customer journeys with exceptional service and a cheerful smile.
- Company: Be part of Avanti West Coast, a leading rail operator dedicated to customer satisfaction and inclusivity.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday!
- Why this job: Make a real impact on customers' experiences while working in a fun, diverse environment.
- Qualifications: No experience needed; just bring your positive attitude and excellent communication skills!
- Other info: This is a weekend-only role, perfect for students looking to earn while studying.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Onboard Customer Service Assistant – Weekend Only – Talent Pool Euston role at West Coast Partnership Development. Our Onboard team at Euston are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants.
Responsibilities
No two days on the railway are the same, with over 500,000 customers travelling on our network weekly, our Customer Service Assistants play a vital role in making a difference to our customers\’ journey, whether that is selling refreshments from the Onboard shop or delivering an exceptional at-seat service of our food and drinks in First Class. In this role you will have a chance to share your spark and make our customers\’ experience memorable as they travel across the network. You should be a team player who can help customers on their way with a cheerful smile.
Qualifications
- The ability to always provide a high level of excellent customer service.
- Excellent attention to detail with the ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Excellent communication skills.
If there\’s nothing you like better than learning new things and meeting new people, then you could be just who we\’re looking for. All training will be provided!
If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise.
Please do not apply if you have applied in the last 6 months
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Please upload a CV as part of your application.
At Avanti West Coast, we value the differences that make each of us outstanding. Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Rail Transportation
Referrals increase your chances of interviewing at West Coast Partnership Development by 2x.
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Onboard Customer Service Assistant - Weekend Only - Talent Pool Euston employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant - Weekend Only - Talent Pool Euston
✨Tip Number 1
Familiarise yourself with the railway industry and customer service best practices. Understanding the unique challenges and expectations of working in a fast-paced environment like the railway can help you stand out during interviews.
✨Tip Number 2
Showcase your enthusiasm for customer service by engaging with potential customers in your daily life. Whether it's helping someone find their way or providing excellent service at a café, these experiences can be great talking points when you get the chance to interview.
✨Tip Number 3
Network with current or former employees of Avanti West Coast. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can give you an edge over other candidates.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various customer service scenarios, as demonstrating your problem-solving skills and ability to think on your feet is crucial for this role.
We think you need these skills to ace Onboard Customer Service Assistant - Weekend Only - Talent Pool Euston
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Onboard Customer Service Assistant. Familiarise yourself with the key skills required, such as excellent customer service and problem-solving abilities.
Tailor Your CV: When preparing your CV, highlight any previous customer service experience and relevant skills that align with the job description. Emphasise your ability to work in a team and your proactive approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for West Coast Partnership Development and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. The Onboard Customer Service Assistant position is all about creating memorable experiences for customers, so demonstrating your passion for customer service will set you apart.
✨Highlight Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with customers or team members in the past. This could include resolving issues or providing information clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet and solve problems quickly. This could involve handling a difficult customer or managing unexpected challenges during service.
✨Emphasise Teamwork
As a team player, it's important to show that you can work well with others. Share experiences where you've collaborated with colleagues to achieve a common goal, especially in a customer service setting.