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- Tasks: Deliver excellent customer service and ensure a safe, welcoming environment for travellers.
- Company: Join Avanti West Coast, a leader in customer experience and operational excellence.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Why this job: Make a real difference to customers while working in a dynamic, supportive team.
- Qualifications: Passion for customer service and a drive to help others.
- Other info: Diverse workplace that values authenticity and offers training for all.
The predicted salary is between 1040 - 1456 £ per month.
We are recruiting Welcome Hosts for our Manchester Talent Bank. Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? Then this is the opportunity for you!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Welcome Hosts are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
Responsibilities:- Working with the On Board and Station teams to provide our customers with a safe, relaxing journey in a welcoming, friendly and professional way.
- Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
- Assist customers with their travel needs, ensuring concise and accurate information is provided.
- Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
- Provide assistance and information to customers using your initiative and empowerment when finding solutions to customers and other people's problems.
If you are successful you'll be placed in a Talent Bank. Various contracts available.
Benefits:- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
Values:- Passionate – We foster a culture where everyone is driven by our mission and dedicated to achieving it together.
- Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult and hold others accountable for doing the same.
- Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Please upload a CV with your application. We reserve the right to withdraw this advert at any time due to high volumes of applications.
Welcome Host - Manchester - Talent Bank employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host - Manchester - Talent Bank
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your approach during interviews to show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice your communication skills! As a Welcome Host, you'll need to interact with a variety of customers. Role-play scenarios with friends or family to build confidence in providing information and assistance.
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for making a difference shine through. Share personal stories that highlight your commitment to excellent customer service and how you've positively impacted others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Avanti West Coast team and making a real impact in the community.
We think you need these skills to ace Welcome Host - Manchester - Talent Bank
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how excited you are about making a difference for our customers. Use examples from your past experiences to illustrate this.
Be Authentic: We value authenticity at StudySmarter, so don’t be afraid to show your true self in your application. Share your unique experiences and perspectives that make you the perfect fit for the Welcome Host role.
Tailor Your CV: Make sure your CV is tailored to the Welcome Host position. Highlight relevant skills and experiences that align with our values of integrity, commitment, and ambition. This will help us see why you’re the right person for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Avanti West Coast.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and find solutions to unexpected problems. Highlight your ability to remain calm under pressure, especially in scenarios involving service disruptions or emergencies, as this is crucial for a Welcome Host.
✨Communicate Effectively
Practice clear and concise communication. During the interview, focus on how you can convey information effectively to customers and team members alike. This will show that you understand the importance of teamwork and customer interaction in creating a seamless experience.
✨Embrace Authenticity
Be yourself! Avanti West Coast values authenticity, so don’t hesitate to share your unique perspective and experiences. This will not only make you memorable but also demonstrate that you align with their commitment to diversity and inclusion.