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- Tasks: Ensure safety and provide excellent customer service on high-speed trains.
- Company: Join Avanti West Coast, a leader in rail transportation.
- Benefits: Enjoy free travel, a generous pension, and up to 37 days holiday.
- Why this job: Be part of a dynamic team making a real difference for customers.
- Qualifications: Must pass safety tests and live within a 60-minute drive from the depot.
- Other info: All training provided; great career growth opportunities await!
The predicted salary is between 45000 - 60000 £ per year.
Ready for an exciting opportunity to join the Avanti Team as a Train Manager based at Manchester. Here at Avanti West Coast, we are raising the bar on providing excellent customer service across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Train Managers play a vital role in providing a world-class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.
Key Responsibilities Of The Role Include:
- Maintain a safe environment for everyone on-board.
- Champion of Customer Service whilst always maintaining visibility throughout the train.
- Be an ambassador of Avanti West Coast and always maintain a professional image whilst on duty.
- Provide friendly journey information and a positive sales message to Customers throughout the train.
- Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.
This is a safety critical position; you must reach the required standard for safety critical psychometric testing and once a job offer has been made you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening. Please note, you must live within a 60-minute drive from the depot.
Salary for this role will be £54,491 per annum (based on a 35-hour week whilst training and 41-hour week once fully trained).
Employee Benefits:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 10 free journeys on other First Group Train Operators
- 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.
Please upload a CV with your application. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
Our Avanti West Coast Values:
- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Trainee Train Manager-Manchester- Talent PoolNew employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Manager-Manchester- Talent PoolNew
✨Tip Number 1
Network like a pro! Reach out to current or former Train Managers on LinkedIn and ask them about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle customer service scenarios, as this role is all about providing a world-class experience. We want you to shine!
✨Tip Number 3
Show your passion for the rail industry! When you get the chance, share why you want to be a Train Manager and how you align with Avanti's values. Authenticity goes a long way in making a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Trainee Train Manager-Manchester- Talent PoolNew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Trainee Train Manager role. Highlight any customer service experience and safety awareness, as these are key to what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the railway industry and how you embody our values at Avanti West Coast. Be genuine and let your personality come through.
Follow the Application Instructions: We want to make this process as smooth as possible for you. Make sure to upload your CV as requested and double-check that you’ve filled out all necessary fields on our website before hitting submit!
Be Prepared for Safety Assessments: Since this is a safety-critical position, be ready to demonstrate your understanding of safety protocols in your application. Familiarise yourself with what’s required for the psychometric testing and medical assessments.
How to prepare for a job interview at West Coast Partnership Development
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Train Manager. Familiarise yourself with Avanti West Coast's values and how they relate to customer service and safety. This will help you demonstrate your enthusiasm and alignment with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you had to handle difficult customers or provide assistance to those with special needs.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the professional image that Avanti West Coast expects from its Train Managers.
✨Prepare for Safety Questions
Given that this is a safety-critical position, be ready to discuss your understanding of safety protocols and how you would maintain a safe environment on board. Brush up on any relevant safety regulations and be prepared to explain how you would handle emergencies.
