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For Companies At a Glance
- Tasks: Deliver excellent customer service and provide refreshments onboard trains.
- Company: Join Avanti West Coast, a leading rail transport company.
- Benefits: Free travel, generous holiday allowance, and a final salary pension.
- Why this job: Make a real difference to passengers' journeys while being your authentic self.
- Qualifications: Strong communication skills and a positive, proactive attitude.
- Other info: Diverse and inclusive workplace with opportunities for growth.
Our Onboard team at Manchester are looking for enthusiastic individuals to join our team of Catering Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your AUTHENTIC self to make our customers' experience memorable as they travel onboard.
Key Responsibilities
- The ability to always provide excellent customer service.
- Good attention to detail, ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Strong communication skills.
- The ability to work in a team.
If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time.
Benefits
- Final salary pension.
- Free travel on Avanti West Coast for you/spouse/partner/dependents.
- Privilege Travel card (75% off other train operators fares for leisure travel).
- 30 days holiday rising by 1 for each completed year of service up to a maximum of 37 days (inclusive of bank holidays).
- 10 free journeys on other First Group Train Operators.
Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
About Our Culture
Be You. With Us. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Values
- Passionate – We foster a culture where everyone is driven by our mission and is dedicated to achieving it together.
- Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Catering Assistant-On Train-Manchester-Talent PoolNew employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Assistant-On Train-Manchester-Talent PoolNew
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Avanti West Coast. Understand their values and mission, and think about how your passion for customer service aligns with their goals. This will help you stand out as someone who truly cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your problem-solving skills and your ability to work in a team. Remember, they want to see your authentic self, so let your personality shine through!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Ask them about their experiences at Avanti West Coast and any tips they might have. This not only gives you insider knowledge but also shows your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a quick email can keep you on their radar and show your enthusiasm for the role!
We think you need these skills to ace Catering Assistant-On Train-Manchester-Talent PoolNew
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about making a difference for our passengers.
Be Authentic: Don’t be afraid to show your true self in your application. We value authenticity and want to know what makes you unique. Share your experiences and how they relate to the role!
Highlight Teamwork Skills: Since you'll be working closely with others, make sure to mention any teamwork experiences you've had. We love candidates who can collaborate and contribute positively to our team dynamic.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you into our talent pool!
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Avanti West Coast.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and solve problems quickly. This role requires good attention to detail and the ability to handle unexpected challenges, so showcasing your quick thinking will impress the interviewers.
✨Emphasise Teamwork
Since working in a team is crucial for this position, be ready to talk about your experiences collaborating with others. Highlight how you contribute to a positive team environment and how you support your colleagues, which reflects the culture at Avanti West Coast.
✨Be Authentic
Avanti West Coast values authenticity, so don’t hesitate to bring your true self to the interview. Share your unique perspectives and experiences, and let your personality shine through. This will help you connect with the interviewers and show that you fit into their inclusive culture.