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- Tasks: Lead a team of on-board Caterers to deliver exceptional customer service.
- Company: Join Avanti West Coast, a company that values diversity and teamwork.
- Benefits: Enjoy free travel, competitive salary, and up to 37 days holiday.
- Why this job: Make a real impact in a dynamic environment focused on people and safety.
- Qualifications: Proven leadership skills and experience in fast-paced environments.
- Other info: Flexible hours and opportunities for career progression await you!
The predicted salary is between 30000 - 40000 £ per year.
The role of an On-Board Manager at Avanti West Coast is essential to our success, with a focus on our people and customer experience. This is a people orientated role within which you are responsible for a team of on-board Caterers who deliver a safe and memorable service to our customers. (Please note this role is not based onboard the train - it is a people management role- managing the Catering grade.)
You will be responsible for leading and engaging this group of people to deliver a consistent level of excellence in customer service. You will be instrumental in being committed & passionate and use the company vision and brand values when leading your team to excel.
Role Responsibilities:
- Be accountable for managing behaviours in line with the business values, supervising performance, sickness absence and availability levels of your team and ensuring that you provide feedback and address issues that may arise.
- Lead and own the implementation of any planned changes and support on board teams with any new commercial activities.
- Responsible for the safety of your On-Board teams ensuring compliance with safety standards.
- Manage budgets in line with Finance Business Partner.
- Ensure the delivery of great customer service in all circumstances.
This post holds an 'On Call' commitment and requires flexibility to work hours that suit the railway environment - please note this does mean that you need to live within 60 minutes of the depot.
You will already be a great leader with a proven track record of bringing your team along with you. You will be great at managing your workload and you will have the safety of others (including yourself!) at the forefront of your mind. You will be customer focused and ensure each and every customer has a great experience with us. Ideally, you will have worked in a similar, fast-paced environment with proven experience of juggling multiple priorities. Flexibility and a positive approach to managing and developing a team are also key requirements of this role. Please note Railway experience would be desirable however not essential.
In return for your hard work and commitment you will get a competitive salary with the opportunity for real career progression and excellent training and development.
Benefits:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted, and put to good use.
Our Avanti West Coast Values:
- Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders, and the industry.
- Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Onboard Manager- Holyhead- Catering employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Manager- Holyhead- Catering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Avanti West Coast. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing the company values inside out. Show us how your passion and commitment align with Avanti's mission. We love candidates who can demonstrate their understanding of our culture!
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully managed a team or handled a tricky situation. We want to hear how you’ve made a difference in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Avanti West Coast.
We think you need these skills to ace Onboard Manager- Holyhead- Catering
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how committed you are to creating memorable experiences for our customers and leading a team that shares that vision.
Be Authentic: Don’t be afraid to show your true self in your application. We value authenticity at StudySmarter, so share your unique experiences and how they align with our values. This helps us get to know the real you!
Highlight Your Leadership Skills: As an On-Board Manager, your leadership skills are crucial. Make sure to include examples of how you've successfully managed teams in the past, especially in fast-paced environments. We love to see how you’ve brought people together to achieve great results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at West Coast Partnership Development
✨Know the Company Values
Before your interview, take some time to really understand Avanti West Coast's values: Passionate, Committed, Integrity, Ambitious, and Authentic. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Leadership Skills
As an On-Board Manager, you'll need to lead a team effectively. Prepare to discuss your previous leadership experiences, focusing on how you've engaged and motivated teams in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Customer service is at the heart of this role. Be prepared to talk about how you've ensured excellent customer experiences in past roles. Share specific instances where you went above and beyond to meet customer needs or resolve issues.
✨Be Ready for Flexibility Questions
Given the nature of the railway environment, flexibility is key. Think about times when you've had to adapt to changing circumstances or manage multiple priorities. Highlight your ability to stay calm under pressure and how you ensure safety while delivering great service.