At a Glance
- Tasks: Manage customer experience and safety on trains while providing excellent service.
- Company: Join Avanti West Coast, a leader in customer service on the railway.
- Benefits: Enjoy free travel, a competitive salary, and generous holiday allowance.
- Other info: Diverse workplace that values individuality and offers career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer journeys.
- Qualifications: Enthusiasm for customer service and ability to work in a fast-paced environment.
The predicted salary is between 50000 - 60000 £ per year.
Ready for an exciting opportunity to join the Avanti Team as a Train Manager based at Glasgow? Here at Avanti West Coast, we are raising the bar on providing excellent customer service across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Train Managers play a vital role in providing a world-class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.
In this role you will work with the On Board team to manage the customer environment. You’ll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.
Key Responsibilities- Maintain a safe environment for everyone on-board.
- Champion of Customer Service whilst always maintaining visibility throughout the train.
- Be an ambassador of Avanti West Coast and always maintain a professional image whilst on duty.
- Provide friendly journey information and a positive sales message to Customers throughout the train.
- Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.
If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise. This is a safety critical position; you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening. Please note, you must live within a 60 minute drive from the depot.
Salary for this role will be £54,491 per annum (based on a 35-hour week whilst training and 41-hour week once fully trained).
Employee Benefits- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 10 free journeys on other First Group Train Operators
- 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.
Please upload a CV with your application. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Trainee Train Manager- Glasgow-Talent PoolNew employer: West Coast Partnership Development
Avanti West Coast is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for aspiring Train Managers in Glasgow. With comprehensive training provided, competitive salaries, and generous benefits including free travel and a final salary pension, employees are empowered to thrive in a diverse and inclusive environment. Join a passionate team dedicated to delivering world-class customer service while enjoying the unique advantages of working in the vibrant railway industry.
Contact Details:
West Coast Partnership Development Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Train Manager- Glasgow-Talent PoolNew
✨Get Hands-On with Logistics
Look for opportunities to volunteer or intern with local transport companies or logistics firms. This experience can give you real insights into the industry and make you much more attractive to West Coast Partnership Development when applying for the Trainee Train Manager- Glasgow-Talent PoolNew position.
✨Join Transportation or Logistics Groups
Find and join online communities or forums focused on transportation and logistics. Engaging with industry professionals in places like LinkedIn or relevant Facebook groups can help you stay updated on industry trends and job openings at West Coast Partnership Development.
✨Visit Career Fairs and Networking Events
Keep an eye out for career fairs specifically focused on transportation and logistics. Attending these events is a great way to meet potential employers like West Coast Partnership Development and create a more personal connection that could land you that Trainee Train Manager- Glasgow-Talent PoolNew role.
✨Directly Apply on Our Website
Don't forget to head over to our website to apply for the Trainee Train Manager- Glasgow-Talent PoolNew role at West Coast Partnership Development. It’s often the best way to ensure your application stands out, and you'll be engaging directly with our hiring team.
We think you need these skills to ace Trainee Train Manager- Glasgow-Talent PoolNew
Some tips for your application 🫡
Highlight Your Organisational Skills:In the transportation and logistics field, having great organisational skills is key. Make sure your CV showcases any relevant experience, like managing schedules or coordinating deliveries. If you've handled logistics in a volunteer role or a part-time gig, shout about it!
Show Your Willingness to Learn:As a trainee, we want to see your excitement about learning and growing in this space. When writing your cover letter, talk about why you're passionate about transportation and logistics, and how you hope to develop your skills with us at West Coast Partnership Development in this role.
Use Industry-Specific Language:When crafting your application, sprinkle in some industry-specific jargon that shows you're familiar with the world of logistics. Terms like 'supply chain management', 'route optimisation', or 'inventory control' will help demonstrate your knowledge and enthusiasm for the field.
Tailor Your CV for the Role:Make sure to adapt your CV specifically for this trainee position. Focus on your educational background relevant to logistics, any pertinent coursework, and highlight any practical experience, even if it’s just coursework projects. Let’s make your application stand out to West Coast Partnership Development!
How to prepare for a job interview at West Coast Partnership Development
✨Get to Grips with Logistics Basics
As a trainee in transportation and logistics, it’s crucial to have a solid understanding of the basics, like supply chain principles and inventory management. Brush up on these topics and be ready to discuss them, as they might pop up in scenarios during the interview with West Coast Partnership Development.
✨Show Off Your Organisational Skills
Logistics relies heavily on strong organisational abilities. Be prepared to share examples of how you've handled multiple tasks or managed deadlines in the past. It could be anything from a project at uni to volunteering—showing your potential through experiences can really impress the interviewers.
✨Familiarise Yourself with Industry Tools
Make sure you're familiar with commonly used logistics software or tools like TMS (Transportation Management Systems) or warehouse management solutions. If you’ve used any related tech during your studies or internships, be ready to talk about your experience. It shows you're actively engaged and ready to hit the ground running at West Coast Partnership Development.
✨Express Your Eagerness to Learn
As a trainee, your willingness to learn will be just as important as what you already know. During the interview, express your enthusiasm for the transportation-logistics field and your desire to absorb knowledge and skills from those around you. It's all about showing that you’re not just looking for a job, but a valuable learning opportunity at West Coast Partnership Development.
