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- Tasks: Manage customer experience and safety on trains while providing excellent service.
- Company: Join Avanti West Coast, a leader in customer service on the railway.
- Benefits: Enjoy free travel, a competitive salary, and generous holiday allowance.
- Why this job: Be part of a dynamic team making a real difference in customer journeys.
- Qualifications: Enthusiasm for customer service and ability to work in a fast-paced environment.
- Other info: Diverse workplace that values individuality and offers career growth opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Ready for an exciting opportunity to join the Avanti Team as a Train Manager based at Glasgow? Here at Avanti West Coast, we are raising the bar on providing excellent customer service across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Train Managers play a vital role in providing a world-class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.
In this role you will work with the On Board team to manage the customer environment. You’ll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.
Key Responsibilities- Maintain a safe environment for everyone on-board.
- Champion of Customer Service whilst always maintaining visibility throughout the train.
- Be an ambassador of Avanti West Coast and always maintain a professional image whilst on duty.
- Provide friendly journey information and a positive sales message to Customers throughout the train.
- Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.
If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise. This is a safety critical position; you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening. Please note, you must live within a 60 minute drive from the depot.
Salary for this role will be £54,491 per annum (based on a 35-hour week whilst training and 41-hour week once fully trained).
Employee Benefits- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 10 free journeys on other First Group Train Operators
- 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.
Please upload a CV with your application. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Trainee Train Manager- Glasgow-Talent PoolNew employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Manager- Glasgow-Talent PoolNew
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be managing the customer environment, think of scenarios where you can demonstrate your ability to handle different situations with a positive attitude. Role-playing with friends can help!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Avanti family. Don’t forget to highlight your enthusiasm for the role in your application!
We think you need these skills to ace Trainee Train Manager- Glasgow-Talent PoolNew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Train Manager role. Highlight any customer service experience and safety awareness, as these are key for us at Avanti West Coast.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Share why you want to be part of our team and how you can contribute to providing excellent customer service on the railway.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Avanti West Coast.
How to prepare for a job interview at West Coast Partnership Development
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Train Manager at Avanti West Coast. Familiarise yourself with their commitment to customer service and safety. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
As a Train Manager, you'll be the face of Avanti West Coast. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled challenging situations and ensured customer satisfaction, especially for those with special needs or heavy luggage.
✨Emphasise Safety Awareness
Since this is a safety-critical position, be ready to discuss your understanding of safety protocols. Think about how you would maintain a safe environment on board and be prepared to answer questions about handling emergencies or ensuring passenger safety.
✨Be Yourself and Be Authentic
Avanti West Coast values authenticity, so don’t hesitate to show your personality during the interview. Share your unique experiences and perspectives that can contribute to the team. Remember, they want to see the real you, so let your individuality shine!
