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- Tasks: Manage customer experience and safety on trains while providing excellent service.
- Company: Join Avanti West Coast, a leader in railway customer service.
- Benefits: Enjoy free travel, a pension, and up to 37 days holiday.
- Why this job: Be part of a dynamic team making a real difference in customer journeys.
- Qualifications: Enthusiasm for customer service and ability to work in a fast-paced environment.
- Other info: Diverse workplace where your individuality is celebrated and valued.
The predicted salary is between 43000 - 64000 £ per year.
Ready for an exciting opportunity to join the Avanti Team as a Train Manager based at Glasgow? Here at Avanti West Coast, we are raising the bar on providing excellent customer service across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Train Managers play a vital role in providing a world-class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.
In this role, you will work with the On Board team to manage the customer environment. You’ll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.
Responsibilities:- Maintain a safe environment for everyone on-board.
- Champion of Customer Service whilst always maintaining visibility throughout the train.
- Be an ambassador of Avanti West Coast and always maintain a professional image whilst on duty.
- Provide friendly journey information and a positive sales message to Customers throughout the train.
- Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.
If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise. This is a safety critical position; you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening. Please note, you must live within a 60-minute drive from the depot.
Salary: £54,491 per annum (based on a 35-hour week whilst training and 41-hour week once fully trained).Benefits:- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 10 free journeys on other First Group Train Operators
- 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.
Please upload a CV with your application. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
Be You. With Us At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard. When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values:- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Trainee Train Manager- Glasgow-Talent Pool employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Manager- Glasgow-Talent Pool
✨Tip Number 1
Get to know Avanti West Coast! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in with their passionate and committed culture.
✨Tip Number 2
Practice your customer service skills! As a Train Manager, you'll be the face of Avanti. Role-play scenarios where you handle different customer situations, especially with those needing extra help. This will boost your confidence and show you're ready for the role.
✨Tip Number 3
Network like a pro! Connect with current or former Avanti employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and show your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Avanti team. Don’t forget to highlight your enthusiasm for providing excellent customer service in your application!
We think you need these skills to ace Trainee Train Manager- Glasgow-Talent Pool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Train Manager role. Highlight any customer service experience and safety awareness, as these are key to what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you embody our values at Avanti West Coast. Be genuine and let your personality come through.
Follow the Application Instructions: We want to make this process as smooth as possible, so be sure to follow all application instructions carefully. Upload your CV as requested and double-check for any specific requirements in the job description.
Apply Early!: This vacancy may close early due to high demand, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this exciting opportunity.
How to prepare for a job interview at West Coast Partnership Development
✨Know Your Customer Service Basics
As a Train Manager, you'll be the face of Avanti West Coast. Brush up on your customer service skills and think about how you can create a positive experience for passengers. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Safety First!
This role is safety critical, so make sure you understand the importance of maintaining a safe environment on board. Familiarise yourself with safety protocols and be prepared to discuss how you would handle emergency situations during the interview.
✨Show Your Enthusiasm
Avanti is looking for forward-thinking individuals with plenty of enthusiasm. During the interview, let your passion for the role shine through. Share why you want to work in the railway industry and how you can contribute to the team’s mission.
✨Be Yourself
Avanti values authenticity, so don’t be afraid to show your true self during the interview. Share your unique experiences and perspectives, and explain how they can add value to the team. Remember, they want to see the real you!
