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- Tasks: Lead a dynamic team to ensure safety and exceptional customer service at the station.
- Company: Join Avanti West Coast, a leader in transport connecting communities.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong coordination skills and a commitment to safety and customer service.
- Other info: Be part of a diverse team that values authenticity and individuality.
The predicted salary is between 36000 - 60000 £ per year.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?
We are looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve. With over 500,000 customers traveling weekly, no two days are the same! You will play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.
This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.
As a Team Leader You Will
- Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
- Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
- Support the Station Manager: Manage day‐to‐day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
- Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.
We are looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively.
In this role you can bring your AUTHENTIC self. We want you to be you!
Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.
You will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
We reserve the right to withdraw this advert at any time due to high volumes of applications.
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone is valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values
- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Team Leader - Multifunctional GPR - Glasgow - Talent BankNew employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Multifunctional GPR - Glasgow - Talent BankNew
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avanti West Coast on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Think about how you can showcase your passion for safety and exceptional service – that’s what they’re all about!
✨Tip Number 3
Show your commitment to the role by researching Avanti West Coast’s values and mission. Be ready to discuss how your personal values align with theirs during the interview – authenticity is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Team Leader - Multifunctional GPR - Glasgow - Talent BankNew
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make a genuine difference in the lives of our customers and communities.
Be Authentic: Don’t be afraid to show your true self in your application. We value authenticity at StudySmarter, so share your unique experiences and perspectives that make you a great fit for the role.
Highlight Your Leadership Skills: As a Team Leader, your ability to coordinate and manage is key. Make sure to include examples of how you've successfully led teams or projects in the past, showcasing your commitment to safety and operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Avanti West Coast!
How to prepare for a job interview at West Coast Partnership Development
✨Know the Company Inside Out
Before your interview, take some time to research Avanti West Coast. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight your coordination and management skills, especially in customer service contexts.
✨Emphasise Safety and Customer Service
Given the safety-critical nature of the role, be ready to discuss how you prioritise safety in your work. Share specific instances where you've ensured a safe environment for both staff and customers, and how you’ve delivered outstanding customer service during disruptions.
✨Be Authentic and Engaging
Avanti West Coast values authenticity, so don’t be afraid to be yourself during the interview. Share your personal motivations and what drives you to deliver excellent service. Engaging with the interviewer on a personal level can make a lasting impression.
