Customer Service Assistant - Retail - Manchester -Talent Bank

Customer Service Assistant – Retail – Manchester – Talent Bank

Join to apply for the Customer Service Assistant – Retail – Manchester – Talent Bank role at West Coast Partnership Development.

Responsibilities

• Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.
• Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
• Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.

For this role full training will be provided.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Location: Manchester, England, United Kingdom

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Rail Transportation

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised and put to good use.

Our Avanti West Coast Values

• Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

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