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- Tasks: Assist customers with travel needs and provide clear announcements at the station.
- Company: Avanti West Coast connects communities across the West Coast with a focus on customer experience.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Why this job: Join a passionate team dedicated to making a difference in customer service.
- Qualifications: Current Avanti West Coast employees only; enthusiasm for customer service is key.
- Other info: Training provided; embrace your authentic self in a diverse and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**
Our stations team at Coventry are looking for an enthusiastic individual to join as a Customer Service Assistant – Announcer for a 12 Month Secondment.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?
Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant – Announcer on a station, you will:
- Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
- Provide timely and clear announcements disseminating information to colleagues and customers.
- Take initiative in problem solving and providing reassurance to customers
- Be an ambassador for the company by going above an beyond for our customers.
- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
- Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.
If there\’s nothing you like better than learning new things and meeting new people, then you could be just who we\’re looking for.
Take a look at the role profile here.
Training will be provided.
As well as working with a fantastic team you will also receive: –
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close-knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values
Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
Committed– We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
Integrity– We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
Ambitious– We strive to be the best and are curious to new ways of working within our business and the wider industry.
Authentic– We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications #J-18808-Ljbffr
Customer Service Assistant - Announcer - 12 month Secondment employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Announcer - 12 month Secondment
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values and mission. When you speak to your colleagues or during any informal chats, weave in how your personal values align with theirs. This shows you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Engage with your current team members and ask them about their experiences in customer service roles. This can provide you with valuable insights and examples that you can use to demonstrate your understanding of the role during discussions.
✨Tip Number 3
Practice your announcement skills! Since this role involves making clear announcements, try rehearsing some typical station announcements. This will help you feel more confident and prepared when discussing your suitability for the position.
✨Tip Number 4
Showcase your problem-solving skills by thinking of specific examples from your current role where you've gone above and beyond for customers. Be ready to share these stories in conversations, as they highlight your commitment to excellent customer service.
We think you need these skills to ace Customer Service Assistant - Announcer - 12 month Secondment
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant - Announcer. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Highlight Relevant Experience: In your application, emphasise any previous customer service experience you have, especially in a fast-paced environment. Use specific examples to demonstrate your ability to handle customer queries and provide assistance effectively.
Showcase Your Passion: Express your enthusiasm for delivering excellent customer service. Mention any personal experiences that reflect your commitment to helping others and how you embody the values of Avanti West Coast, such as integrity and authenticity.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for this role. Use keywords from the job description and highlight how your personal qualities and professional experiences make you a perfect fit for the position.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns with Avanti West Coast's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and resolve issues quickly. Highlight your ability to provide reassurance and effective solutions to customers, which is crucial for this role.
✨Emphasise Teamwork and Collaboration
Since you'll be part of a close-knit team, it's important to showcase your ability to work well with others. Share examples of how you've collaborated with colleagues in the past to achieve common goals.
✨Be Authentic and True to Yourself
Avanti West Coast values authenticity, so don't hesitate to be yourself during the interview. Share your personal motivations and what makes you unique, as this will help you connect with the interviewers.
