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- Tasks: Assist customers with travel needs and ensure their safety at the station.
- Company: Join Avanti West Coast, a leader in customer service and transport.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday.
- Why this job: Make a real difference in people's journeys while being your authentic self.
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Diverse and inclusive workplace where individuality is celebrated.
The predicted salary is between 24000 - 36000 £ per year.
Our stations team at Coventry are looking for enthusiastic individuals to join our Customer Service Assistant - Platforms - Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers' experience memorable as they travel through our stations. We want you to be you!
Responsibilities
- Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
- Take initiative in problem solving and providing reassurance to customers.
- Ensure the safe and punctual dispatch of all services.
- Keep colleagues and customers safe through completing safety checks on the station.
- Be an ambassador for the company by going above and beyond for our customers.
- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.
Important information
Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided. If successful with your application you will be placed in a Talent Bank and offered a role as and when they arise.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operator fares for leisure travel)
- 30 days holiday rising by 1 day for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! We reserve the right to withdraw this advert at any time due to high volumes of applications. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
Be You. With Us
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Values
- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Customer Service Assistant - Platform - Coventry - Talent Bank employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Platform - Coventry - Talent Bank
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avanti West Coast. Understand their values and mission, especially around customer service and community connection. This will help you show how your passion aligns with their goals.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Be yourself! Avanti West Coast values authenticity, so don’t be afraid to let your personality shine through. Share what makes you unique and how that can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant - Platform - Coventry - Talent Bank
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for customer service.
Tailor Your Application: Make sure to tailor your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered excellent customer service in the past – we love a good story!
Show Your Enthusiasm: Let us know why you’re excited about this opportunity! A little enthusiasm goes a long way, so share what makes you passionate about working with Avanti West Coast and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at West Coast Partnership Development
✨Know the Company Inside Out
Before your interview, take some time to research Avanti West Coast. Understand their mission, values, and what sets them apart in the transport industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve made a difference in someone’s day.
✨Emphasise Safety Awareness
Since this role is safety critical, be ready to discuss how you prioritise safety in your work. Think of specific instances where you’ve ensured safety for yourself and others, and be prepared to explain how you would handle safety checks at the station.
✨Be Authentic and Passionate
Avanti West Coast values authenticity and passion. Don’t be afraid to let your personality shine through during the interview. Share why you’re passionate about customer service and how you can contribute to creating memorable experiences for customers.
