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- Tasks: Join our team as a Catering Assistant, delivering top-notch customer service onboard trains.
- Company: Avanti West Coast is dedicated to enhancing travel experiences with a focus on excellence and community.
- Benefits: Enjoy free travel, a generous holiday allowance, and a final salary pension.
- Why this job: Be part of a passionate team that values authenticity and makes a real difference in customer journeys.
- Qualifications: No specific experience required; just bring your enthusiasm and strong communication skills.
- Other info: Flexible opportunities available, with full training provided and a commitment to diversity.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Catering Assistant – On Train role at West Coast Partnership Development
Please note: We may close this advert early if we receive a strong response, so we encourage you to apply as soon as possible. Do not apply if you have applied within the last 6 months. Our Onboard team at London Euston are looking for enthusiastic individuals to join our team of Catering Assistants. Avanti West Coast is committed to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? We want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard.
Responsibilities
- The ability to always provide excellent customer service.
- Good attention to detail, ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Strong communication skills.
- The ability to work in a team.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operator fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Additional Information
Any successful applicants will be placed in a Talent Bank and may be offered a role as and when opportunities arise. Opportunities may be full time or part time. All training will be provided. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities.
Equality & Diversity
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We celebrate it, respect it and put it to great use.
Our Values
Passionate – We foster a culture driven by our mission and teamwork.
Committed – We are committed to safety, reliability and delivering the very best for our customers, colleagues, stakeholders and the industry.
Integrity – We act responsibly and hold others accountable for doing the same.
Ambitious – We strive to be the best and explore new ways of working.
Authentic – We are genuine, caring and open in our communications.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Rail Transportation
London, England, United Kingdom
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Catering Assistant - On Train employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Assistant - On Train
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values and mission. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, highlight specific examples where you've gone above and beyond to help customers.
✨Tip Number 3
Prepare to discuss scenarios where you've had to think on your feet or solve problems quickly. This role requires a proactive approach, so having real-life examples ready will demonstrate your capability.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and any tips they might have for applicants. This can give you valuable insights and help you stand out as a well-informed candidate.
We think you need these skills to ace Catering Assistant - On Train
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Catering Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since the role emphasises excellent customer service, provide specific examples in your CV or cover letter that demonstrate your ability to deliver outstanding service and handle challenges effectively.
Highlight Teamwork and Communication: Mention any previous experiences where you successfully worked in a team or communicated effectively with others. This will show that you can thrive in a collaborative environment, which is crucial for this role.
Be Authentic: The company values authenticity, so let your personality shine through in your application. Share your passion for customer service and why you want to be part of the Avanti West Coast team.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the values of Avanti West Coast.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and solve problems quickly. The role requires good attention to detail and the ability to handle unexpected challenges, so showcasing your problem-solving abilities will be crucial.
✨Emphasise Teamwork
Since the position involves working closely with others, highlight your experience in team settings. Talk about how you contribute to a positive team environment and how you collaborate effectively with colleagues to achieve common goals.
✨Be Authentic and Genuine
Avanti West Coast values authenticity, so be yourself during the interview. Share your personal motivations and what drives you to work in the catering industry. This will help you connect with the interviewers and demonstrate that you align with their company culture.