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- Tasks: Make real-time decisions to keep train services running smoothly and safely.
- Company: Join Avanti West Coast, a diverse team committed to customer-focused rail services.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Why this job: Be part of a dynamic team making a real impact on thousands of journeys daily.
- Qualifications: Strong problem-solving skills and a good understanding of the rail industry are essential.
- Other info: Shift work required; training provided for those new to railway systems.
The predicted salary is between 36000 - 60000 £ per year.
Route Controller: Real-Time Decisions. Real Impact. Join Our Control Centre Team
As a Route Controller, you’ll be at the center of the action, making real-time decisions that keep our train services running smoothly for both customers and colleagues. You’ll be the go-to person for operational communication, ensuring every move is safe, compliant, and customer-focused, while also keeping an eye on the financial impact of your choices.
When disruption hits, you’ll step up as a key player, working closely with our Resources team to bring services back on track quickly and effectively. Your ability to think fast and act smart will make a real difference to thousands of journeys every day.
Tech-savvy? Great. New to railway systems? No problem. Experience with tools like TRUST, Tyrell IO, Darwin, Web Gemini, Crews for Genius, and Berth Maps is a bonus but not a deal-breaker. We’ll give you all the training you need to succeed.
Required
Control posts operate 24 hours a day and involve shift work, therefore nights, shift and weekend working is required along with a positive can-do demeanour to sophisticated problem solving. You:
- Must be willing to do Nights
- Must be available for 06:00 starts and 22:00 finishes
- Must be available to work weekends
- Must live within 60 minutes commute of Birmingham New Street Station
To be successful in this role, you must be able to demonstrate:
- Good understanding of the rail industry and passenger train operations
- Experience in using IT systems to manage train operations
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and to meet deadlines
Please see the role profile for further information.
If successful, you’ll be placed in our Talent Pool and offered a position as vacancies arise. Candidates may remain in the pool for up to 12 months.
Benefits Include
- Final salary pension
- Free travel on Avanti West Coast for you, spouse/partner and dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Be You. With Us.
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced and everyone is supported to thrive.
We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.
We celebrate it, we respect it and we put it to great use. #J-18808-Ljbffr
Anglo Scot Route Controller employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anglo Scot Route Controller
✨Tip Number 1
Familiarise yourself with the key tools mentioned in the job description, like TRUST and Darwin. Even if you haven't used them before, showing a willingness to learn and adapt can set you apart during interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments where quick decision-making was crucial. This will demonstrate your ability to handle the pressures of the Route Controller role effectively.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills. Think of examples from past experiences where you successfully navigated challenges, especially in customer service or operational roles.
✨Tip Number 4
Show your enthusiasm for the rail industry and customer service. Research Avanti West Coast's values and recent developments to convey your genuine interest in being part of their team during your discussions.
We think you need these skills to ace Anglo Scot Route Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Route Controller. Familiarise yourself with the key skills required, such as problem-solving, communication, and IT proficiency in managing train operations.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles in the rail industry or similar environments, and showcase your analytical skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the rail industry, your willingness to work shifts, and how your skills can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application demonstrates attention to detail.
How to prepare for a job interview at West Coast Partnership Development
✨Understand the Rail Industry
Make sure you have a solid grasp of the rail industry and passenger train operations. Brush up on key terms and concepts, as this knowledge will help you demonstrate your understanding during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled challenges in high-pressure situations. The role requires quick thinking and effective decision-making, so be ready to discuss specific instances where you've successfully resolved issues.
✨Familiarise Yourself with Relevant IT Systems
While experience with tools like TRUST or Darwin is a bonus, it's important to show your willingness to learn. Research these systems beforehand and express your enthusiasm for mastering new technologies during the interview.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would ensure operational communication is safe and customer-focused.
